SonderMindReviews of sondermind.com

Dan gas been very helpful in helping me prioritize and balance some issues. Appreciate the help in staying positive.

Kathy is fantastic. She listens with the intent to hear, not respond. That is a lost art. She is also willing to challenge the patient to move forward when needed. Highly recommend

I received a notification 6 months after my sessions that they will be charging my card as unbeknownst to me my insurance had denied their claim, stating it was due to an incorrect code being submitted. I had specifically chosen the Sondermind provider because they were covered by my insurance. Sondermind gave me very little warning about any issues other than a heads up only three days in advanced that they will be charging me for these services with ZERO explanation as to why insurance isn’t. I’m in contact with my insurance plan who claims that Sondermind did not bill this correctly. It is hard to reach a human at Sondermind to rectify this. On top of everything, the provider was not helpful-provided no advice and was no more qualified any friend or family member I could have simply vented to for the same experience, so not worth my time let alone the hundreds of dollars I have to try to get back now. Gave them two stars because I like the Sondermind app, but otherwise I am extremely disheartened by this experience. A mental health platform needs to have better oversight for their patients. People are going through difficult times in their lives, and it’s issues like this that deter people from getting the help they need, further exacerbating the mental health crises our society is facing.

My therapist John Genardo lied in his report about me , he said I didn't like my wife's kids and said my wife didn't have visitation,and he said I'm not very smart, so I'm looking for a nother counselor to continue to get help.

My therapist is fabulous. Customer service is horrible. I took me days to find a number to call and then could never connect to someone. I disputed charges on my credit card. Once I finally got through to Sondermind, I explained my situation and was told someone would get back to me in 7 days... but received no call back/email.

She was great, allows us to talk freely and discuss issues without taking sides or passing judgement.

Robby is intune with my needs.

I am comfortable talking to someone who listens without judgement. My therapist allows me the ability to talk about difficult situations at my pace while giving me good feedback.