SonderMindReviews of sondermind.com

She conveys genuine concern, asks pertinent questions. Comes across and warm and caring. Sometimes feels like she gives simplistic answers or recommendations.

Steph has been an absolute joy to work with. She is kind, gentle, and very good at listening. She has helped me through some very hard times and continue to be so supportive. I couldn't ask for a better experience. SonderMind's online portal, easy scheduling, and convenient messaging system really take the cake when it comes to mental health and accessibility. 10/10 Highly Recommend!

Great service. I love my therapist.

Heather didn’t feel present during our session and tried to interrupt me as I was getting into some deep trauma to tell me she likes to end the session 10 minutes before it’s supposed to be over to prepare for the next client. I’m paying for a full hour not 50 minutes.

You said my insurance (MEDICARE!) had expired. I checked with Medicare and my supplement AARP/United Health, and both assured me that my insurance was still fully in effect and that payment to you would continue unabated. I want to continue to see my most excellent therapist. However, I need your assurance that you are now aware that my insurance is in full effect. Thank you.

I've talked to many theripists, I have PTSD,Bi POLAR & DEPRESSION diagnosed in 1990. All theripists are NOT the same no matter how many letters are behind their name. Ms.Robyn talkes to me and not just try to get me to follow a poticular pattern or sequence.My enteractions with her has been life changing. I've done so much since out first conversation and planing more.I've sent the request to my Dr @ VA so our cessions won't stop...

My therapist is Victor Grimes. It takes me a while to trust people but I'm comfortable with him. For the past two sessions, Sondermind has prevented contact thru the video chat. The issue today was that when i went to join the session, the app retained NONE of my settings and tried to push me back thru the sign-up process, insurance, and selecting a new therapy provider. If you're going to connect people, make sure you don't throw out a therapist and don't jettison user settings.

The only thing that has been good with Sondermind is my therapist. She's been a good match and has been wonderful. The website and app are both full of bugs, which ends up being a pretty debilitating issue because it's a virtual-only healthcare service. The customer service is appalling. If you call, you only get robots, and if you use their messaging system (which they try to force you to do), you'll probably never get a reply. If you do, it's unlikely that the person replying will help you. Do yourself a favor and do virtual therapy somewhere else.