Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
Dr Sawyer has been a joy to work with. I truly appreciate her time.
By Horace
Response from SonderMind· Jan 9, 2026
Hi Horace, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Sondermind has dropped the ball multiple times in regard to my authorizations and coordinating appointments. The app crashes and freezes all the time. The customer support is non-existent.
By whidbey-Will
Response from SonderMind· Jan 9, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Alana Arms has been a wonderful support person for me. She has given helpful resources and follows up on things that I feel like are important in my life.
By Megan L.
Response from SonderMind· Jan 9, 2026
Hi Megan, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Heather is amazing
By Steven M.
Response from SonderMind· Jan 9, 2026
Hi Steven, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is wonderful she's really helped me work through some things. The platform itself is decent, there's issues with call quality and glitchiness but overall it's been a good experience for me
By Heather C.
Response from SonderMind· Jan 9, 2026
Hi Heather, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Getting to know a new therapist can be overwhelming and traumatic. Going through the whole ordeal again and again you tend to almost relive the experience again. Sonder Mind made that transition very easy by having the best therapist on staff with the knowledge and expertise to move back into that mindset. I was totally at ease going back to the day everything changed my life forever.
By Greg M.
Response from SonderMind· Jan 9, 2026
Hi Greg, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
NEver showed and never had a reach out.
By Amanda
Response from SonderMind· Jan 9, 2026
Hi Amanda, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
The fact that Miss Webster served in the same branch of service as I was was extremely helpful. There was common ground for me and was easier to explain things with nautical terms without having to explain the terms used. Miss Webster was also great at extracting meaning full dialog in extremely difficult aspects of the issues that are tough for me to talk about. She has the ability to know when to stop the dialog to give me a chance to recover my thoughts and to think about suggestions to help with my PTSD. I couldn't ask for a better councilor!
By Timothy R.
Response from SonderMind· Jan 9, 2026
Hi Timothy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
