Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
My provider knows me well, listens well to my issues, and helps me with through them. She's an important touchstone in my life. She also helps keep me accountable.
By Reehl
Response from SonderMind· Jan 19, 2026
Hi Reehl, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My first session with Krisann was seamlessly comfortable, reassuring and encouraging.
By Tabitha W.
Response from SonderMind· Jan 19, 2026
Hi Tabitha, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The therapist was great, very helpful, but Your website is a nightmare to navigate and needs some work.
By Sarah
Response from SonderMind· Jan 19, 2026
Hi Sarah, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience! If you have something you would like to address with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Very easy to connect with a provider via the platform. I like that the platform tracks symptoms and how I think I am doing with validated scales. I like that it sends reminders and it checks-in after sessions to make sure I am getting what I need out of my sessions.
By Bruton G.
Response from SonderMind· Jan 19, 2026
Hi Bruton, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
When I started with my counselor I was in a very difficult space. After a little over a year she got me to the point that I can manage life on my own without her. I saw her once a week for a while then every two weeks and then every 4 weeks.
By Ron
Response from SonderMind· Jan 19, 2026
Hi Ron, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Very Good suggestion and positive examples for managing emotions.
By William B.
Response from SonderMind· Jan 19, 2026
Hi William, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
There was a lot of errors with their website. Also after 6 or so sessions they told me they won't take my insurance. I got billed for one, then cancelled my debit card so they can pound sand. Update #1: I have tried contacting Sondermind by the link listed below twice. Still haven't heard anything. Update #2 Feb 25, 2026: I just got an email from Sondermind saying they can't accept my insurance. It's awesome Sondermind can check reviews online instantly but take 2 months to get a simple reply. Way to go Sondermind I hope you are proud.
By Chad
Response from SonderMind· Jan 19, 2026
Hi Chad, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
My provider listens to what I have to say and tries to give me positive advice and a plan for treatment. Hopefully his efforts will translate well with the VA with regard to my overall mental health and wellbeing. It’s still early in my treatment with my provider but I’m hoping for a good outcome.
By Donnie C.
Response from SonderMind· Jan 19, 2026
Hi Donnie, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
