Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
2,542 approved reviews, newest moderated first
He is helping me with the trauma that I have experienced.
By Jennifer W.
Response from SonderMind· Jan 19, 2026
Hi Jennifer, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Jeremy is a great member of your team. He has been great to talk with and get to know about each other. He offers sound advice that has help me. I am looking forward to our continued sessions!
By Alex C.
Response from SonderMind· Jan 19, 2026
Hi Alex, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Sally allows me to open up my feelings of anxiety, frustration, and even my spiritual growth. I look forward to talking to her every week.
By Vikki C.
Response from SonderMind· Jan 19, 2026
Hi Vikki, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My 5herapist is wonderful!
By Wilson
Response from SonderMind· Jan 19, 2026
Hi Wilson, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
I had a problem with the video. I can't get it to work. I like a later in the day appointment.
By William D.
Response from SonderMind· Jan 19, 2026
Hi William, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
The therapist was good, however my credit card was charged for three sessions from a prior month, even though my insurance fully covers treatment. It isn't possible to contact a live person regarding SonderMind billing, and I didn't receive an email response to my inquiries until after 30 days. The response was very vague and did not answer my billing question. Also, it is not possible to remove your credit card from the SonderMind website. I submitted two emails and two requests on the Sondermind “contact us” website on 12/10 & 12/12/25, and received a very unhelpful response from Sondermind on 1/14/26, over a month later. The unhelpful response they sent was from a “No-Reply” email address.
By WO
Response from SonderMind· Jan 19, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Very helpful, patient, timely and offers introspective advice that is very effective
By ELTON F.
Response from SonderMind· Jan 19, 2026
Hi Elton, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Good listening skills
By Kevin Q.
Response from SonderMind· Jan 19, 2026
Hi Kevin, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
