SonderMindReviews of sondermind.com

Nathan is excellent. SonderMind cuts off the session mid-sentence with no visual warning or time check. That is psychologically problematic.

I love my care team, no complaints there. My issues are around the technical supports (lack thereof). Right now neither my therapist or I can get a human being to fix a glitch preventing any of her clients (including me) from scheduling appointments with her. I have been seeing her a few years and it's not a user error. I have tried their help # (after advertising a medical device it hangs up on you), sending in multiple help requests and using their new AI. A few years ago I finally got a human on the phone regarding issues with the messaging system Soundermind uses for Client- Provider communication. The second question she asked was what kind of phone I have (Samsung). She said oh, it won't work on Samsung, you need an Apple device. Sooooo, maybe say that when you advertise this product?! That support person had NO other recommendations, demonstrated no interpersonal skills or care. After 6 months they did fix that glitch, but now you can't seem to ever get a human, only bots who give the same useless phone number over and over again. I just received a response (next day)from Soundermind below this review! It is the link to the same platform I used this morning, yesterday and the day before etc to request help!!! Did you even read my review?!! No one is responding to the help requesrs! THIS is the issue!!! Nice to know you are monitoring your reviews before anyone responds to legitimate cliant needs.

Communications from the group with reminders of upcoming appointments, AI based feelings checks, reminders to prep for future sessions, progress reports, summarizing each session, ability to message with the therapist anytime, and most importantly the video sessions from the comfort of my home.

Liked that Lynne was helpful. She listened and gave homework. However, she missed the last two appointments. No call, no message. First time it happened I told her I understand things happen and rescheduled to the next week. (She did offer to work around my schedule to keep the appointment she missed but my schedule was busy.) we rescheduled to the following week and she missed that appointment no message or call. I told her I needed to find another counselor.

she listen and try to understand your situation. she will make good assement .

I have contacted the company numerous times regarding incorrect billing and it continues 11 days after I received an email saying it would be corrected within 72 hours. Rather than hold I have tried pressed the call back option and also not heard back. Quite possibly the worst customer service I have experienced.

I feel comfortable talking to her. She has given me some better ways to communicate with my wife.

I am very appreciative of the resources this app and my therapist provide. I value having an excellent, biblically sound therapist who guides me with biblical truth. I am also grateful for the session debriefs and therapist takeaways that are available for reflection after each session. The app itself functions as a comprehensive treatment plan, which makes it an exceptional tool. I truly love and appreciate what my therapist and this company represent.