Smooth delivery and the 2 men went out…
Smooth delivery and the 2 men went out of there way to carefully uncreate sofa! Very happy
By Lee
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
sofabed.com (sofabed.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
214 approved reviews, newest moderated first
Smooth delivery and the 2 men went out of there way to carefully uncreate sofa! Very happy
By Lee
The guys who delivered the sofa were very good. I also got calls updating delivery and texts that helped.
By Carolina
The best online purchase experience! James was the most patient and helpful throughout the selection and purchase process. He was available any day and anytime to answer my questions. Thank you James! The delivery was extremely quick. Initially the sofa was going to be delivered within 3-5 weeks , but it took only 1.5 weeks. The delivery guys were very nice and quick. Overall, it’s was an exquisite experience. I highly recommend this company. Thank uou!
By Mon R.
Great experience! Customer service is friendly and helpful :)
By Katherine S.
Everything went smoothly from our first contact to delivery. Delivery times were carefully spelled out and went as scheduled. The sofa bed is excellent and the movers were efficient in getting it set up.
By Robert V.
This sofa seems to be the right pick for us. White glove delivery was as expected, very professional. Thanks.
By Rene
Response from sofabed.com· Jan 26, 2025
Thanks Rene for your kind words. We are glad you are happy with our service. Thx John
Never received my order. Even though it says delivered. Trying to reach customer support but the website is gone.
By Heather B.
Response from sofabed.com· Jan 11, 2025
Hi Heather Brafford Looks like you may be referring to some other furniture site as sofabed.com is live and have been in business for 20+ years. We have no record of any order or delivery to you (Heather Brafford) in our system. We would appreciate if you would remove this review and if there are any questions you may call us at 281-606-0921. thx Avni
Easy process, I could schedule my delivery within a 3 hour time window and even though it was pouring rain the delivery men made sure my sofa arrived into the house dry.
By Cara B.
Response from sofabed.com· Jan 14, 2025
thanks Cara for your feedback. We appreciate it. thx John