sofabed.comReviews of sofabed.com

I generally had a good experience with sofabed.com. Their customer service was great. One suggestion is to communicate the process to the customer more clearly. The items must be released by sofabed.com in order for a delivery to be scheduled. Communication about procedures and the timeframe those procedures take should be told to the customer. When the sleeper got to Metropolitan Warehouse, it took a few days for the tracking to change. I wondered why they were not scheduling my delivery even though the item had already been scanned at Metropolitan. A few calls back and forth to Metropolitan and sofabed.com and I finally got a delivery date. It was delivered as promised on the date stated.

The guys who delivered the sofa were very good. I also got calls updating delivery and texts that helped.

I am awaiting the arrival of the mattress topper I ordered. Other than that i was very satisfied with the delivery and the sofa bed is really attractive and seems very well made. I think I’ve made an excellent purchase.

Unbeatable price and item was in perfect condition exactly as promised. There was a small issue with the delivery company: they showed up without enough people to move it up the stairs, then tried to charge sofabed.com for re-delivery, which they sent me an invoice for. We eventually got it sorted out and delivered, but it took a few weeks. This was mostly the delivery company's fault not sofabed.com, but nonetheless it was not the best experience.

Everything was great -- buying, speed of delivery, setup, product -- but the only downside to my experience was that I didn't get the call, as the C/S person said I would, to tell me what the delivery window would be. I was told I'd receive a call 24 hours before delivery. The sofa arrived at 8a--I'm glad I was awake, but I needed time to move the existing futon to another room. My husband and I were able to do it in a rush. The driver said he/someone had texted my cell. I looked and it was there, but it must have arrived after 11p the night before because that's when I turned my phone off, and I didn't turn it back on until 2 min to 8 the next morning! I was told I'd get a phone call, on my primary number (landline) which is best, but there was no call made to the primary number nor on my cell, just a text. Other than that, everything was fine.

The company delivered on time and has good customer support with live people. I did not like my purchase and they offered me a discount on a future item which I never received. The return policy is very strict. There are none. I’m not used to that from retailers. So lesson learned.

The Monika Sofabed is exactly what we were looking for. The delivery process was smooth but honestly a bit unprofessional. The deliverymen didn’t take appropriate care when delivering our sofa, they dragged it on the floor using a blanket and when putting into the room saw no fault when taking paint off the door frame or with ink stains from the bill of lading left on our brand new white bedroom furniture. UPDATE 10/1/2022 The President of the Company emailed me to address the less than stellar delivery service and offered a refund of the delivery charge which showed me that this company does care about its customers and their satisfaction with the experience of dealing with their company. I was impressed by their gesture.

Sofabed.com offered a good price. Several delays without notice. I had to continue to ask about delays. Tried to make a change and was asked to wait. Next thing it was delivered on short notice. No information about a change. Sofa seems to be quality as was delivery. Sofa was for my daughter so have not seen.