Available and knowledgable
Sofabed.com was always available to take my questions and provide thoughtful and timely answers. This really matters a lot when you rely on distance and delivery.
By David O.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
sofabed.com (sofabed.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
214 approved reviews, newest moderated first
Sofabed.com was always available to take my questions and provide thoughtful and timely answers. This really matters a lot when you rely on distance and delivery.
By David O.
Great Online Shopping Experience! - Item as described - Great and quick resolution and discount code via online chat rep - Fast delivery - Polite and fast installation - Great communication after the transaction and for the installation arrangement
By omid S.
Gio Italia Baxton L-Shaped Leather Sectional Sofa Awesome Experience! The sofabed team was amazing from my initial phone inquiry through purchase and delivery. I wanted to use my own unique financing and the sofabed team made it an easy and smooth process. I was really impressed with the text communication that allowed me to track my delivery at every point from New York to Washington DC. The delivery team communicated with me every step of the way. They made sure the delivery date worked with my hectic schedule. My two delivery men were equally communicative and professional, taking great care of the very well packaged sectional sofa and setup in my home. They made sure to check for any damages and removed all the packing materials from my home. The sectional sofa is of superior quality and craftsmanship. It looks and feels amazing. I highly recommend sofabed to anyone looking for great quality products and superior service.
By Ken S.
Response from sofabed.com· Jul 25, 2025
Thank you Ken and thanks for that wonderful call. You made my day. We truly appreciate your feedback and references. We hope you would enjoy your leather sectional sofa for many many years to come and would keep us in mind while shopping for furniture :) thanks James
The couch is amazing and I’m glad to have gone with sofabed.com, however, the delivery was subpar. We were supposed to have full furniture assembly, but the delivery men failed to read the instructions and believed it could not be assembled. They left while the item was still in pieces, saying “sorry, we’re late for other deliveries”. I assembled the entire thing myself after they left and it’s all great now, but I would have preferred this to be done by the people I paid to do it. The product is great, but they should use other delivery people.
By Paul K.
Response from sofabed.com· Jul 25, 2025
Hi Paul Thank you for your feedback and my apologies regarding delivery issue. We have taken this issue with delivery company and are making sure this is not repeated. We are also checking out other delivery companies to ensure we can provide 5 star delivery experience. Hope would are enjoying your couch. thanks Avni
I ordered a luonto couch from sofa bed and was delivery just 3 weeks later , I never expected such a quick turn around! Company was great at communicating with me and giving me very frequent updates!
By Catherine K.
Response from sofabed.com· Jul 25, 2025
Thanks Catherine, we are the largest volume dealers of sleepers and hence we keep large inventory of sleepers. We also maintain close relationship with delivery companies enabling us to deliver goods at faster speed. We are grateful for your feedback. Thanks for doing business with us and looking forward to serving you in future. thanks Dave
Great communication. White glove service did an excellent job. My couch is beautiful. The quality is very nice. Will be ordering a matching power recliner.
By TRISH L.
Response from sofabed.com· Jun 25, 2025
Thanks Trish. Gio Italia Baxton Leather Sectional Sofa is one of our most popular sectional sofas and we are glad you are loving it. thanks Vik
beautiful sofa, quick and clean install.
By Gerard Q.
Response from sofabed.com· Jun 25, 2025
Thank you for your feedback. Thanks Avni
I found what I was looking for — a comfortable, stylish sleeper to fit a small space — on Sofabed.com after looking many other places and not finding it. The price was acceptable. Delivery was not too far out and flexible enough to fit our travel schedule. Assembly was included. All around great experience.
By L A L.
Response from sofabed.com· Jun 25, 2025
Thanks for your feedback. Innovation Living Cubed Queen Sized Sleeper Sofa is a great choice and i am sure you would continue to enjoy it for many years to come. Thanks Dave