Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
214 reviews
sofabed.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
sofabed.com (sofabed.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
214 approved reviews, newest moderated first
This was my first time ordering furniture online. It was easy . I also called customer service, to ask for a discount for disabled Veteran. They were very gracious. Gave me free shipping, and white glove service. Also gave me 400.00 off the price. Wow! Because of that I ordered two recliners too.
By Gus E.
I bought a Luonto sofabed with a fabric protection warranty. The fabric stained. I filed a warranty claim. They came to clean it and it did not clean. This has been going on for about a year and there is no resolution. It's still stained. They keep telling me to wait because they are looking into it. RIPOFF!!!
By Scott C.
Response from sofabed.com· May 5, 2025
Hi Scott, Thank you for your feedback, and I'm truly sorry to hear about your experience. I wanted to clarify a couple of details regarding your 2022 sleeper purchase. At the time, you opted for a 5-year protection plan for $149, and we applied a $289 discount on the product, effectively saving you $140. We understand the frustration, but we hope this helps provide some context around the value of the offer and the ripoff comment. We also sincerely apologize that, even after professional cleaning, the company was unable to remove the hard stains. Unfortunately, in some cases, especially when the fabric has deeply absorbed a spilled liquid, complete removal may not be possible. That said, we’ll be reaching out to the protection company again to see if there’s anything more they can do to assist. We can definitely order the part and they can replace it. Lastly, we want to acknowledge that this is the first we're hearing from you of the issue, as we weren’t contacted directly prior to your review. We genuinely care about your experience and will do our best to help however we can moving forward. thanks Avni
Our Sectional Sofa is sensational. All our friends now think our Living Room is magazine worthy. The seating height of 19” is so much more comfortable than typical sectionals which are so low it is difficult to get out of. Looks, comfort, affordability, and exquisite delivery service combine to make this a very happy purchase experience. Thank you.
By John T.
Response from sofabed.com· May 5, 2025
Thanks John. We carry a wide variety of stationery and motion sectionals from Klaussner, Bernhardt, Universal, GioItalia, etc. Thanks so much for shopping with us and we truly appreciate your 5 star comment. thank you Alisa
Easy ordering, professional delivery. About 4-week lead time to delivery. The process couldn't be easier.
By Maria T.
Response from sofabed.com· Apr 7, 2025
Thanks Maria, We appreciate your feedback.
Communication was minimal - receipts looked bit strange (no real information). Delivery was faster than expected but white glove it was not!!!! I wanted this sofa bed in a bedroom. The door is standard in size but sofa was too big. Door had to removed by my husband. Door frame damaged. You might say that’s not the delivery guys fault but they didn’t seem to have a clue what to do without my husband’s help. The sofa feet go on after it’s in the room. One foot had no screw insert (that equals no quality assurance) so we had to run around and find our own screw. By the way this is a Ashley brand sofa. I thought I was getting something better. Slick advertising.
By lisa H.
Response from sofabed.com· Apr 7, 2025
Thanks Lisa for your feedback. We would like to address your concerns and also take action to improve customer experience. 1. Preassembled larger sofas do require 32" or 36" doorway and we do not ship the product without customer confirmation on doorway size. We would have gladly cancelled the order with full refund if you would have confirmed that bedroom doorway was less than required width. **Going forward we would insist customers check all doors and not just the main doorway into the house. 2. White Glove delivery includes appointment scheduling, unpacking, assembly, placement in room, removal of debris and inspection. For liability reasons it does not include removal of doors. ** We would improve customer communications ensuring wrong expectations are not set. 3. We send detailed itemized order confirmation receipt. We also send order tracking link in email and as sms message. Many times email land in spam folder and perhaps that happened in this case. Our policy is to over communicate instead of under communication to make sure customers are completely informed. Obviously it didn't happen in this case and **we would take necessary actions to ensure communication is improved. 4. All our products are covered under warranty and we didn't receive any communications from you regarding screw in the foot. Please send us details and we would work on addressing the concern. **we would coach delivery team to do thorough inspection and catch every issue howsoever minor it may be. We thank you for being our customer and work work hard to implement these changes and improve our customer experience.
Quick and efficient delivery. Called before arriving. Cleaned up afterwards.
By Chip H.
Crew was great, no fuss, they even changed the side of the chase piece since it came swapped from factory, and did a great and clean job.
By Eduardo R.
The men were professional and courteous, and were careful with our sofa that had to be carried up a flight of stairs. We would definitely recommend Sofabed!
By L H.
