Excellent customer service!
Excellent customer service quickly fixed our problem when the wrong item was shipped. And the quality of the products is amazing!
By Melissa
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,126 reviews
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Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!
Small Pet Select (smallpetselect.com) has 1,126 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,126 approved reviews, newest moderated first
Excellent customer service quickly fixed our problem when the wrong item was shipped. And the quality of the products is amazing!
By Melissa
Our rabbits love your hay and treats
By Roger
I didn't receive my package yet. It has passed 7 days, what happened???
By Edward
Response from Small Pet Select· Sep 19, 2026
Hi Edward, We're sorry for the wait on your order. It shipped via USPS from our Kentucky warehouse, and USPS has reported processing delays at one of their distribution centers, with normal operations expected to resume by the 20th. That's the likely cause of the extra time here. The good news is that tracking now shows your order out for delivery, so it should reach you very soon. For more on our shipping timelines and carrier updates: https://help.smallpetselect.com/en-US/shipping-policy-–-fast-and-furriest-shipping-390429 and https://help.smallpetselect.com/en-US/shipping-fulfillment-and-updates-weather-holidays-and-carrier-impacts-1038177 If it hasn't arrived by the end of the day, please reach out to [email protected] and we'll take a closer look. Thanks for your patience, Edward! Small Pet Select
I got so many treats and fun toys for my bun in my bunny box
By Danielle
This arrived super quick which I appreciate. I do like that because it’s in a box already it reduced waste to ship in another box but it would be helpful to have a plastic bag around it at least to help prevent from getting so dirty in shipping.
By Jen
Great products that my rabbits love.
By Tina
Ordering was easy, delivery was fast and the special gift plaque was such a nice surprise.
By Penny
Your alfalfa hey is great. My babies actually eats it all.
By Angela