Small Pet SelectReviews of smallpetselect.com

I always have a great experience with Small Pet Select! The shipping is exceptionally quick, and they always send updates on shipping, etc. I recently had UPS lose a package, and they instantly sent a replacement for the buns. I regularly order the orchard grass, and the buns are always happy!

Excellent and super quick customer service!!

I’m so happy to have discovered these guys! Not only have I found piggy treats that I haven’t seen anywhere else, customer service is always so helpful and friendly. ⭐️⭐️⭐️⭐️⭐️ for sure

I had been buying all my guinea pigs hay and pellets from Small Pet Select this year. It is very expensive, however I was willing to pay for the quality. My guinea pigs favourite hay was the orchard hay. It was lovely and green, and just like dried blades of grass. They ate all I gave them everyday. And the plus for me was it didn't make my throat sore, or nose run like most hay. So, because the pigs loved it, and went through so much, I decided to buy a big box (22.5kg) as it would actually save me money. Unfortunately the quality was not the same as usual, it was hard, if bent it cracked (more like timmy hay), and it was also extremely dusty. You can't touch it without having a handful of dust. The guinea pigs wouldn't touch it. I contacted SPS and said the quality was not up to the usual standard. I was told well it was hay, a natural product, so I can't expect it to be the same each time..... and dust is normal. This wasn't a small amount of dust, it is excessive. And when I have spent nearly £100 on a box of hay, I do expect it to be perfect! I was told if I wanted to send it back I had to take it to a depot..... it weighs 22.5kg, I'm 60, disabled and don't drive! I told them that, and a different person said they could send me 4kg out as an apology if wanted. Not good enough, so sorry, my pigs will go back to meadow hay and Heygates Rabbits Choice pellets.

I’ve been ordering 80 lbs of hay per month for a year and it’s always great. Once the wrong kind was sent and they immediately sent the correct kind. My sanctuary guinea pigs love their pea flakes too.

I was disappointed with the delivery company,they delivered my 5lb box of first cut hay smashed on one side. To me it looked like it was stepped on. Someone just held it together with literally two pieces of tape. After waiting a couple of weeks after I filed a claim for them to reimburse me, I find out the delivery company completed their investigation without contacting me. I wanted to see if they spoke the truth about notifying the shipper, SPS. I checked by contacting them directly.I found out that the delivery agent did not. I was wowed by SPS's customer service! They sent me a replacement box after taking a look at the pictures of the hatch job the delivery company did. Thank you for your compassion and doing the right thing! I really appreciated it!

My Guinea pig girls absolutely love everything I've gotten for them, especially the forage boxes. The hay is super fresh and the toys, tunnels and treats make for happy, busy piggies! Their customer service is top notch too- fast and polite. You have a long term customer here!

The shipping with this company is unmatched. Almost all my orders I received the next day and I live in rural Northwest Alabama. Their hay is the only hay my rabbits will eat!