Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShortOrder.com is your one stop for all things restaurant. From plates, pans and silverware, to ranges, refrigerators and ice machines, you'll find everything you need in one place. At ShortOrder.com, all equipment ships free to any commercial address within the contiguous United States and we offer a low price guarantee. If you find the same item at a competitor's site for a lower price, we'll beat their price by 10% of the difference.
ShortOrder (shortorder.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
35 approved reviews, newest moderated first
Great customer service an very easy to place order. Equipment shipped on time an orders are always correct.
By ROGER
Response from ShortOrder· Jan 27, 2016
Thanks for the kind words, Roger! I'll pass them on to the customer service team and let them know to keep up the great work! Jim Collier President ShortOrder.com
The products were shipped and contained just as I ordered.
By Mark
Response from ShortOrder· Apr 8, 2016
Thank you for your review; we are glad you are happy with your order!
Product was priced right, communication was good. Product arrived on time and in good shape. I would most definitely do business with them again.
By Steve
Response from ShortOrder· Jan 19, 2016
Hi Steve, Thanks for the awesome feedback! We look forward to doing business with you again soon! Have a great day, Jim Collier President ShortOrder.com
Purchased a bottle cooler and the customer service was outstanding. They also beat all competitor pricing.
By Steven
Response from ShortOrder· Jan 19, 2016
Hi Steven, Just wanted to thank you for your review! We work really hard to provide the best customer service in the industry. I'm so glad to hear the hard work is paying off. Thanks, Jim Collier President ShortOrder.com
The first order was a mistake in the size but the return effort was a bit of a stretch excessive restocking charge. The replacement order was of exceptional quality and the creation of a new cooking experience.
By Rory
Response from ShortOrder· Jan 19, 2016
Hi Rory, Thanks for the feedback! Unfortunately, we don't have a lot of control over manufacturer imposed restocking fees. I will pass your feelings along to the manufacturer and let them know how their customers feel about their restocking fees. I'm glad you got the right product for your kitchen and hope you'll consider shopping at ShortOrder again soon. Thanks, Jim Collier President ShortOrder.com
ShortOrder always at the top of their game! From the time you log in, check prices, enter order and have your item shipped, is an extremely easy process and always great service. Their customer service staff are very accessible and available to assist with any factory technical questions. Satisfaction a given, not assumed!
By MICHAEL
Response from ShortOrder· Jan 14, 2016
Just wanted to take a few minutes and thank you for your review and your kind words. We feel that customer service is the most important aspect of our business, and I'm glad to hear it shows. Jim Collier President ShortOrder.com
Title says it.
By James
Response from ShortOrder· Jan 4, 2016
So glad to hear great things about our customer service team. Thanks for taking the time to leave positive feedback! Jim Collier President ShortOrder.com
Shana...your Sales Representative was extremely helpful! Thank you so much for having such a wonderful person on your staff!
By David L.
Response from ShortOrder· Jan 4, 2016
Thanks for the kind feedback, we strive to go above and beyond with our customer service. Glad to hear you had a great experience and we hope you'll be back. Jim Collier President ShortOrder.com
