Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShortOrder.com is your one stop for all things restaurant. From plates, pans and silverware, to ranges, refrigerators and ice machines, you'll find everything you need in one place. At ShortOrder.com, all equipment ships free to any commercial address within the contiguous United States and we offer a low price guarantee. If you find the same item at a competitor's site for a lower price, we'll beat their price by 10% of the difference.
ShortOrder (shortorder.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
35 approved reviews, newest moderated first
Short order's customer service was great. I made a mistake on my order, they fixed it immediately, and got it processed and shipped quickly. Highly recommended.
By Cookin in V.
Response from ShortOrder· Dec 21, 2015
Thanks for the kind words! We try really hard to have the best customer service around. It's great to hear that we're "getting the job done!"
To be honest, I could give Short Order 5 stars, but my experience starting at the factory was poor. They shipped it a week later than was first stated. When it was shipped, it apparently was delayed a little by snow. (No one's fault!) When it arrived, one of the doors on the two door freezer was broken, and it had to go back. I don't blame any of this on Short order, because they are just the ones that are handling the transaction. They were very apologetic and offered me my money back or to reorder. We are trying again.
By Larry
Response from ShortOrder· Nov 18, 2015
Hi Larry, Thanks so much for your feedback. I sincerely apologize for the manufacturer delays and the damaged shipment. I'm glad we were able to help you get the problems rectified. Please let us know how the delivery of the new freezer works out, and if you have any problems or concerns, please feel free to reach out to me at 800.211.0282. Jim Collier President ShortOrder.com
The items I ordered were for my son who wanted to start his own business. However, he changed his mind so I had to return all the items I ordered. The ordering and return process was painless and professional. I would recommend this this company to anyone.
By IDACYTE
Response from ShortOrder· Oct 13, 2015
Thanks for the great review! Glad to know our customer service team is going above and beyond.
