ShortOrderReviews of shortorder.com

Response from ShortOrder· Sep 26, 2016

Good afternoon, Thank you so much for the review; glad you like it! Thank you, Kendra

Response from ShortOrder· Sep 9, 2016

Good afternoon, We are so happy to hear about your experience and happiness with us, thanks for the review!! Thank you, Kendra

Response from ShortOrder· Aug 16, 2016

Hi Gary, The moment this was brought to my attention about the incorrect unit that had gone out and received by you, I immediately called the manufacturer and they sent you the correct unit and picked up the incorrect one as well as swapping out the unit costs on your end. I have verified that this is all complete so I am sorry that this happened to you in the first place but feel that our customer service was perfect/fast in this situation. Thank you, Kendra

Response from ShortOrder· Aug 8, 2016

Hi Colleen, Thank you for your order with us; I do remember speaking with you in regards to the cart that you ordered. Thank you for your feedback and I am sorry you feel you didn't get notice with your ship date. We do send out an email with your invoice as soon as your order is placed and then another one as soon as tracking is received. If settings are set to high sometimes the emails can go to spam, I am sorry about that if it happened on your end. I looked back on your order and I sent out the tracking information to you on August 4th. I am sorry you were not able to reach us in the office but we do have a chat and we do return all calls as soon as possible. Thank you, Kendra

Response from ShortOrder· Jul 18, 2016

Hi Laverne, I am sorry you feel like you didn't have good customer service and don't agree with our return policy. We do have our return policy on our purchase agreement that you are required to sign off of before ordering with us. Our return policy is normally a 40% return fee but I did get it reduced to 25%. We really try to make all of our customers happy when they shop with us; sorry you were not happy with the return policy. Thank you, Kendra

Response from ShortOrder· Jul 5, 2016

Thank you so much for your review and positive feedback, we really appreciate it! We do strive to have good customer service so we are glad you are happy!! We do apologize that you have had problems with the shipping company; if they don't let you inspect we suggest noting it on the delivery receipt or call us while the carrier is present and we can talk with them. Thank you again, ShortOrder.com

Response from ShortOrder· Jul 1, 2016

Hi Mark, I am sorry that you had to wait on your order longer than expected. We do send out the estimated shipping date as soon as we receive from the factory as well as the tracking number when it ships; I do know on your order we were given the incorrect tracking information, I am so sorry for that. We did e-mail the new tracking over to you but please let me know if you didn't receive this? We appreciate the feedback as we strive to have excellent customer service so we hope that you will give another chance in the future. Thank you, Kendra

Response from ShortOrder· Jun 14, 2016

Thank you for your review, glad you are happy with your order; please let us know if we can help you in the future. Thank you, Kendra