Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
93 reviews
Ruby’s FashionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Ruby’s, we are proud to bring the best Prom, Homecoming, and Formal Dresses directly to you. No matter what the occasion is, we will help you find the perfect dress. Please feel free to come to our our store located in Maple Heights, Ohio. We can help you find the right dress and make sure it’s the perfect fit. We offer spacious dressing rooms, in house dress alterations, and knowledgeable staff ready to help.
Ruby’s Fashions (shoprubys.com) has 93 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
93 approved reviews, newest moderated first
The product was good but their customer service could use some work. It was difficult to get in touch with them and then difficult to get them to return phone calls and emails. Your status by text was very frustrating it kept telling me my order was canceled I didn't like that experience at all.
By Willie T.
I ordered a dress and later got message it was out of stock even though I was able to place the order. However, the company quickly processed the cancellation but I would rather know it was out of stock before that.
By Kinga L.
The dress came perfect! I'm very happy with it.
By Maria R.
So helpful! And big shout out to them! We were in Prom dress crisis mode and couldn’t find “the” dress in stock anywhere. Found it online at Ruby’s, called them and they assured us it would be to us in time. It actually got to us early!!! Great customer service and dress was beautiful!
By Darci
Very good service and quick turn-around.
By Ciri
The dress came in quicker than expected and I was extremely satisfied with the quality and size of the dress
By KL
Spoke to rep before placing order and was assured that we could make any alterations on dress. Nonetheless, ordered correct size of 00 and dress received was made for a 7ft person not average person. So I took to seamstress for alterations she said it was not possible without ruining dress. I sent message to store customer service and was told nothing they could do and no refunds. I'm struck with almost $400 dress still in bag with tags and my daughter cannot wear! I tried customer service several times and was ignored. So sad for my daughter her senior year and can't wear her dress.
By Syl
Response from Ruby’s Fashions· Jan 22, 2025
Hi Syl, Thank you for sharing your experience. However, we believe there may be some confusion. We do not have any record of your order in our system, and we are unable to find any details matching the issues you've described. It seems that you may have mistakenly contacted the wrong business. We want to clarify that we are Ruby's Fashions, and we pride ourselves on customer satisfaction and transparent communication. If you are looking to resolve this matter, we encourage you to double-check the business you ordered from to ensure you're reaching the right team. If you ever do need assistance in the future or decide to place an order with us, we’d be happy to help. Best regards, Ruby's
I love my dress!! It was currently on back order, but the employees were so helpful! They offered to have it shipped as quickly as possible and it even came a week before the estimated date!! I am so happy with this dress and with this store 10/10 would recommend!
By Joanna