Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
93 reviews
Ruby’s FashionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Ruby’s, we are proud to bring the best Prom, Homecoming, and Formal Dresses directly to you. No matter what the occasion is, we will help you find the perfect dress. Please feel free to come to our our store located in Maple Heights, Ohio. We can help you find the right dress and make sure it’s the perfect fit. We offer spacious dressing rooms, in house dress alterations, and knowledgeable staff ready to help.
Ruby’s Fashions (shoprubys.com) has 93 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 3 reviews with 3 stars · Clear filters
This store is great for prices being low, but that being said you must make sure your measurements are correct. The return process is so costly it doesn’t make sense to send the dress back. They state this on the website pretty much but it’s just really disappointing that when there’s a problem it cost more than the dress is worth for the customer to fix the problem.
By Sarah
My last purchased was one of the worse type of material ever. I was very unhappy with the fabric. I couldn't wear the dress, I had to reorder a second dresses, was very dissappointed. I think if I am not happy with my purchase, I should be able to return and exchange for something else. I don't know if I will ever buy another dress from you.
By Cheryl T.
The product was good but their customer service could use some work. It was difficult to get in touch with them and then difficult to get them to return phone calls and emails. Your status by text was very frustrating it kept telling me my order was canceled I didn't like that experience at all.
By Willie T.