Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
93 reviews
Ruby’s FashionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Ruby’s, we are proud to bring the best Prom, Homecoming, and Formal Dresses directly to you. No matter what the occasion is, we will help you find the perfect dress. Please feel free to come to our our store located in Maple Heights, Ohio. We can help you find the right dress and make sure it’s the perfect fit. We offer spacious dressing rooms, in house dress alterations, and knowledgeable staff ready to help.
Ruby’s Fashions (shoprubys.com) has 93 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
93 approved reviews, newest moderated first
Initially got worried based on some of the reviews on here, but it looks like they do have a physical store which has really good reviews. Called their store and spoke to one of the employees before ordering and everything came out as expected! Not sure if there is another business with the same name that people are confusing it for, but my experience was good.
By Sachet J.
Wonderful selection of dresses offer alteration plus accessories are all at the store perfect in every way with wonderful friendly customer service
By Sara T.
GREAT SELECTION AND GREAT CUSTOMER SERVICE
By Altaf M.
Order made over a month ago with no communication or responses to my request for updates. Seems like a scam site!!
By Kara H.
Response from Ruby’s Fashions· Jan 22, 2025
Hi Kara, We’re really sorry to hear about your experience and understand your frustration. We can’t find your order in our system under the details provided, but we’d love to help resolve this as quickly as possible. Please contact us directly at 216-242-6100, and we’ll prioritize getting everything sorted out. Your satisfaction is important to us, and we’ll do everything we can to make this right. Thank you for your patience, and we look forward to resolving this issue. Best regards, Ruby's
Appalling, 8 really would avoid ordering from this site, The item arrived, took a while (2 to 3 weeks). When it arrived I immediately knew I would be returning it. Fabric was dreadfully thin, the stitching was awful, buttons didn't line up with bottom holes etc. Trying to return it was frought! There wasn't a returns label or address in the packaging. I emailed at least 4 times, I did have replies but they didn't answer my questions. Eventually, after they tried to entice me to keep by offering further discounts, they said I could return it to China in the original packaging at my expense. I no longer had the original packaging and I had run ouf of puff, so the cardigan is now in the charity shop and I have vowed to myself never to shop there again.
By Diana E.
Response from Ruby’s Fashions· Jan 22, 2025
Hi Diana, Thank you for sharing your feedback. After reviewing your comments and order history, we believe there may have been some confusion, as we cannot find any record of your order with us. It seems that your experience may have been with a different retailer. If you’ve made a purchase from us, please feel free to reach out directly at 216-242-6100, and we’ll be happy to look into your case and resolve any issues. We take customer satisfaction seriously and are here to assist with any concerns you may have. Best regards, Ruby's
My experience at Ruby’s was nothing short of amazing! His store was organized and easily accessible. Ruby literally has everything from dresses, purses, shoes, and so much more. Even hats and scarfs, you name it and you can find it all at one location, RUBY’S!! Ruby’s personality was welcoming and friendly and I can’t wait to go back and find something incredible to wear to my next event !
By Monique C.
Fast service and the prices of my dress was VERY affordable. Will be coming back very soon
By Charian D.
I received the dress late mid week and called and left a message Friday night on the machine and sent a message via their website to call me to return the dress .. nothing none called or replied to my request .. I called again Monday in which whom ever answered the phone said it was out of their 3 day return policy … he raised his voice at me … I wouldn’t buy a thing from this web site I spent close to $500 and they are poor at best in customer service
By Janine
Response from Ruby’s Fashions· Jan 22, 2025
Hi Janine, Thank you for your feedback. We deeply regret that your experience with us did not meet your expectations. We strive to provide excellent customer service and it’s concerning to hear that your experience fell short. First, we sincerely apologize for the delayed response to your messages. That is not the level of service we aim to provide, and we will be reviewing our communication process to ensure this doesn't happen again. Regarding the return policy, we understand your frustration. Our policy is clearly outlined on our website, and we aim to make it as clear as possible to customers at the time of purchase. However, we never want anyone to feel dismissed or unheard. Again, we apologize for the inconvenience and hope to have the opportunity to make things right. Best regards, Ruby's