Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
93 reviews
Ruby’s FashionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Ruby’s, we are proud to bring the best Prom, Homecoming, and Formal Dresses directly to you. No matter what the occasion is, we will help you find the perfect dress. Please feel free to come to our our store located in Maple Heights, Ohio. We can help you find the right dress and make sure it’s the perfect fit. We offer spacious dressing rooms, in house dress alterations, and knowledgeable staff ready to help.
Ruby’s Fashions (shoprubys.com) has 93 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
93 approved reviews, newest moderated first
OMG... This gown is absolutely gorgeous. It fit me perfect when I tried it on. I will be wearing it for my sons wedding 7/3/2018. I couldn't be more thankful for Ruby's Fashions. They were able to get me the gown in such a short time.
By Kim from New Y.
Called the retail store and placed my order they went above and beyond to find me a dress because the original dress I wanted was not available until later date. Very happy with the dress no issues at all. Highly recommend them
By Kathy S.
Ruby’s is great, they sent my dress to me so quickly and it is beautiful!!
By Faith O.
Nothing but good reviews for Shoprubys. The customer service was excellent my daughters dress was perfect. This is the third dress purchased from them. My daughter was so happy with her dress and also got a nice jewelry set free with her purchase. Thank you Shoprubys for making my senior extremely happy.
By sara T.
You advertised a dress that you didn’t have, but you let my credit card be charged for it anyways. You also charged me for a necklace that was supposed to be free. You kept a hold on my credit card for 10 days! When I called you, I couldn’t understand you, yet you told ME to speak English because I was upset that you had my credit card locked up for TEN days. I’ll be calling he better business buereau this week because you smell of FRAUD! Do YOU understand English.
By Janet P.
I am very pleased with my purchase. I received the dress within a week. I will order from Ruby's Fashions again.
By Elizabeth C.
Al was very helpful and ensured me that my dress would be ready and fitted on time. Thank you!
By Tillie O.
Purchased a prom dress. No indication it was out of stock online. Days later after taking the money from my account, I’m notified by email that the dress is unavailable. Money to be refunded days later. When there’s a time- sensitive purchase, this scenario is unacceptable.
By Judy W.