Misrepresented
Good price on website. Ordered. After purchase told item out of stock. Guess price was too good to be true.
By Andrew
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
93 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Ruby’s, we are proud to bring the best Prom, Homecoming, and Formal Dresses directly to you. No matter what the occasion is, we will help you find the perfect dress. Please feel free to come to our our store located in Maple Heights, Ohio. We can help you find the right dress and make sure it’s the perfect fit. We offer spacious dressing rooms, in house dress alterations, and knowledgeable staff ready to help.
Ruby’s Fashions (shoprubys.com) has 93 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
93 approved reviews, newest moderated first
Good price on website. Ordered. After purchase told item out of stock. Guess price was too good to be true.
By Andrew
My last purchased was one of the worse type of material ever. I was very unhappy with the fabric. I couldn't wear the dress, I had to reorder a second dresses, was very dissappointed. I think if I am not happy with my purchase, I should be able to return and exchange for something else. I don't know if I will ever buy another dress from you.
By Cheryl T.
Daughter had her heart set on a particular dress and only one place in AZ carried it and that was over two hours away. We were willing to make the drive so that she could have the experience of trying it on and making sure she loved it but they were charging more than the list price, plus shipping, so we took to the internet. Ruby’s site came up with free shipping and a beautiful bonus necklace. Could not go wrong with Ruby’s. The size guide was right on and the dress fits like it was made for her.
By Dianna R.
Purchasing from Ruby's was very easy and my dress arrived to me quickly!
By Kathleen R.
Very helpful and honest
By Lucy J.
Very pleased with our order. The dress arrived promptly in great condition. It was exactly what my daughter was hoping for. The first place we ordered from in our area accepted the order and did not have the dress. I certainly would purchase from Ruby’s again,there customer service was excellent. Thank you again
By Lori F.
They have a great selection and were extremely helpful. thank you
By Carol B.
Found a dress I really liked at Ruby's. Was pleased with the delivery and the dress was exactly as pictured.
By Karly B.