SaltpoolstoreReviews of saltpoolstore.com

I am still waiting for this store to replace my unit. They have told me so many different stories. But the matter of this is they do not stand behind the 5year warranty on the cell DO NOT ORDER FROM SALT POOL STORE. They will lie to you and keep your unit or tell you to pay another large amount to ship a hopefully working unit. They are a fraud company.

STAY FAR AWAY from this company!! JUNK! LIES! THIEVES! They will steal your money!!! I received a damaged salt cell via DHL from Australia & they refused to refund my $368 and IGNORED all my emails & phone v-mails! I had to get PayPal involved and they got me a refund on my MasterCard. Salt Pool Store s/b out of business!!!

I don’t normally write reviews but the Salt Pool Store’s customer service is so poor, it would be irresponsible of me not to warn others. I made an online order and quickly realized I did not need the product. I called customer support immediately and they cancelled my order before processing had even occurred. They stated, my card would be refunded within 5 business days. Going on business day #9, I wrote back inquiring where my refund was. A few days later I received a refund however charged a 15% fee, not for restocking, shipping, or processing but solely because the fine print policy said so. I wrote again to customer service where Tommy Webb couldn’t trouble himself to respond but merely placed a link to the policy. I wrote back in displeasure and he once again sent me a hyperlink to the policy without empathy or concern. They got me for $55 without anything to show for it. Beware.

This was my experience: 2nd product I bought from them, both only lasted about a year. Let me get this straight. I bought a T cell on July 3, 2022 for $349.00 with a 3 year warranty. It goes bad in 13 months. Now you're asking me to buy a new T cell for $267.00 and a 24 month warranty. Seems to me I'm paying $616.00 for a T cell that I originally paid $349.00 for that was supposed to last at least 3 years. On what universe does this make sense? If I'm wrong, please explain it to me. Reply: You are correct. Tommy Webb Sales Consultant

shipped a defective product and wouldn't pay return shipping. I opened a dispute with my CC company and SPS lied to them that they hadn't received the return (until they were presented with the evidence refuting their claim.

DO NOT BUY FROM THIS COMPANY. They will not honor warranty. Asked to speak with a Manage and was told "I am the manager, this is not Walmart". I think Walmart sells better quality products that this place and they stand behind what they sell. All this place does is want your money and does nothing to keep a customer.

Take a look at the reviews, they're all 5 stars. That's because you can't post reviews directly to the site. They either scan reviews before posting them or they write them in house. Don't buy their off brand clear cells, they're junk. Pay really close attention to the warranty, you will not get 5 years out of this product and it's not a real 5 year warranty.

I bought a replacement cell for my Hayward salt generator. It worked fine to begin with (a couple of months), but it was always registering high on the salt, even though when I took water to the pool store, the salt level was fine. I filled out the warranty information, sent pictures of my pool with algae, the registered PPMs when I reset the generator, the PPMs after 10 seconds (Salt High) and the results from my pool store. The warranty department (or someone who apparently doesn't know what he's talking about) said to remove 20% of the water and refill the pool. Common sense tells me that when I do that, the salt reading from the salt store is going to show low, and then I am stuck in a vicious cycle of adding salt, removing water, adding salt... The gentleman at my pool store also stated the same concern, and told me not to do that. I replied back to the Salt Pool Store, and never got a response. I finally chatted with someone and I was told she would copy me on the email that she was going to send to the warranty department asking them to follow up with me either that day or the next. I never received that email or any contact from the store. I chatted again the following Monday, and asked them how they wanted their review to look. They aren't phased by that question. I did get an email that day, but it was requesting I do the same thing, even though with second testing from my pool store, the salt level is within range; 2940 PPM. So I can't stress enough, DO NOT BUY FROM THIS STORE BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCT. THEY WANT IT TO SEEM THAT THE CUSTOMER IS DOING SOMETHING WRONG.