SaltpoolstoreReviews of saltpoolstore.com

We bought a "replacement" salt water cell. It worked for 3 months. Then trying to get in contact with tech support is a joke. You have to wait for them to email you. And they will ask you 1 question per day. Stay away, don't waste your money. Scam outfit.

VERY BAD EXPERIENCE My salt cell T-5 worked only 1 year. I Sent pictures, explication and all of stuff ask by them. This product suppose to have a 5 warranty years. I shipped my cell to this Australia compagny (100$ shipping by me) with a promise to have a reparation or replacement. Finally, they sent to me an email with a super special to buy a new one Cell (Same price that I paid originally) THIEF!! Thanks a lot SaltPOORStore

This is a scam operation and the warranty they give you is not honored. Check all reviews, BBB reviews and complaints about the company before you give them a penny. Scamming consumers appears to be the norm. We have filed complaints against them with several consumer protection agencies.

Check out the BBB rating of F....they are terrible and warranties are meaningless. (I wish I had.) You will end up spending more money and time jumping through hoops if they respond at all. Their warranty proration is based on MSRP and you can end up paying more for the salt cell than you paid for it or the current price. DO NOT BUY FROM THEM!!!!

I can’t only express my deepest disappointment with the handling of the warranty practices of this business! Please read all the reviews following this one and you know what’s going on. I do 100 % agree with all the other costumers about this scam. 😡😡

I have read all the one star reviews. I will not go into details as the same thing has happened to me that has happened to so many others. I wish we could do a Class Action Lawsuit on this. 1. Ordered item August 19, 2023. 2. It arrived broke. 3. Sent it back at my expense. 4. Received notice that DHL had shipping label IN AUSTRALIA and they were waiting on item. This was on October 10th. 5. Since then SALT POOL STORE has refused all means of contact.

Bought a replacement cell for my Hayward T-9. FYI, it shipped from Australia. It fit perfectly! Was producing chlorine as it should...for 6 weeks. Then the readout indicated HOT. Called SPS Support. "Tommy" sent me a Temperature Sensor to install myself, rather than send the whole unit back, at my expense, to have THEM do it. The part came, again, from AUS. COULD NOT INSTALL IT! Called SPS, left a message. EMAILED SPS, TWICE, with photos of the HOT readout & faulty sensor. No reply. Tried their Chat line on the website. Was told to email them. NO RESPONSE!! Am contacting my credit card company to file a dispute. UPDATE: I DID call my CC company and filed a dispute. After 38 phone calls, 18 emails, 3 Chats to SPS, the CC company FINALLY got a response! Of course, by this time, my pool was turning green with mustard algae, and I was having a very difficult time so, I wnet an ordered another unit, but this time, from Amazon! A few $ more, but plugged it in...working GREAT. In the meantime, SPS sends me an email that they are shipping ANOTHER unit, also from Australia! I respond "DO NOT SEND IT!. If I get a delivery notice I will decline the delivery". SPS Cancelled the delivery and order, BUT only credited me $216.99 and NOT the original $309.99! They are keeping $93. Restocking charge???? REALLY? for a bad unit with a 5-year warranty? READ THE WARRANTY in DETAIL! If ANYTHING goes wrong with the unit...SPS is pretty much absolved of any responsibility. DO NOT BUY FROM THEM!!!!

This company is a TOTAL scam!!! DO NOT waste your time or money with them. I bought a T-9 Salt cell from them in May 2023. The price was what sold me..you truly get what you pay for because they sell crap. 4 months into the purchase the unit failed. Some kind of heat temp sensor OR so I was told. I wanted to exchange the unit and told them so and UNDERSTOOD that I would be responsible for shipping. What did they do send me the temp sensor without my consent and sent some bogus instruction QR code for repairing a warrantied unit MYSELF. Out of frustration, I reached out to ask what would happen if we damaged the unit when trying to replace the sensor...the response was "no one ever has" They give you 1 word responses (if any) they don't answer the phone or their bogus chat line! When my husband attempted to replace the sensor, there was not an "easy" removal of wiring as per the instructions, the blamed thing was in there with jb weld. So, my husband choose to by pass the sensor and now....the cover is leaking water and will not stop no matter what he tries...NO response from Salt Pool Store whatsoever!!! DO NOT ORDER even an O ring from these people as I a certain without a doubt all of their products are rebuilt 2nd's