SaltpoolstoreReviews of saltpoolstore.com

Ordered 2 items. Never got 1 and 2nd was damaged. They wouldn’t refund me unless I paid to send back. Shipping back was $400. Refund would have been $369. They wanted me to send to Australia. Refused to discuss anything or refund me for the item they never even sent me. Scammers.

If you had a zero i would select it. I entered a Chat with their website: 1. I asked for their Customer Service phone number: the number they gave me (888-874-2120)was bad. 2.I asked where the PLATINUM EDITION COMPATIBLE SALT CELL FOR HAYWARD® T-CELL-15® | 40,000 GALLONS | 5-YEAR WARRANTY, was made. Crickets. 3. Read the other reviews; look at the lack of customer satisfaction. 4. Google Salt Pool Store, Knoxville, TN.

The 'warranty' is a scam. First of all the cell stopped working after less than two years, and after jumping through many hoops the warranty replacement was advertised 30% of the 'original price' ($890) which was nearly triple the actual price ($359). The way the warranty is set up, it would actually cost more to buy a warranty replacement after two years than to buy a new one. They don't seem to last more than two years even with careful maintenance and the warranty is near worthless. Won't buy from them ever again...

Stay away and order OEM. The products and "service" are deceptive. Ordered a salt cell generator, which leaked from the side = defective. I contacted them within a week, and they did not offer a refund for the defective unit. Their published return policy allows refunds in 30 days for defective. They sent a 2nd unit which was the incorrect model. That runs on a different AMP, which impacted the control board = damage to my pool equipment. The manager said 3x that he would request the refund exception in my case; maybe because the 2nd time affected my equipment (i.e. their negligence). I spent $50 in return shipping fees and they kept $120 for restocking fees. So, I am out $170 for trying to order a working product from Salt Pool Store. This is a dishonest business practice.

Ordered a cell and O rings. Never got the rings and the cell came damaged. They wanted me to send it back. I wss Supposed to pay to ship back. Even though I paid For them to ship to me and they sent me the damaged item. I never Got a refund for the missing items. Now they are not responding to anything. I bought another from a different company. I’m trying to get a refund.

What a rip off.. do not buy anything from this place.

This company is purposely involved in fraudulant practices. I purchased my second cell (yes I was stupid to try again) in December 2023, it was installed in the same month and stopped working in January 2024. I sent them all of the information that they requested, including paying for performance reports. They will not honor their 5 year warranty and it is impossible to leave a negative review and protect other consumers (even Google Reviews have become impossible to leave a negative review with) shame on this company (they say they are out of Australia, in fact they are from Bahrain.

SPS Management: To Whom it may Concern, Warranty: YOUR Company is a "VERY SAD" Company!!! ( I'M DONE with YOUR Run Around!") YOUR 5 YEAR Warranty is a "COMPLETE LIE" and FALSE Advertising? YOUR Product WAS JUNK / DEFECTIVE from "the day I received your Shipment from Brisbane Australia YOUR Technical Team Shipped me a Thermistor to try and CORRECT your DEFECTIVE UNIT versus Ship me a NEW Unit----"YOU KNOW YOUR UNITS are NOT GOOD!" (ISN'T AMAZING that YOUR Company had a Supposed Work around for the HOT PROBLEM??????????) I Will NEVER BUY from you again and I'll Do My BEST to SPREAD the Word: STAY FAR. FAR AWAY from the Salt Pool Store!!!!! Going FORWARD I Suggest YOU Operate as Follows: "Do What's RIGHT Despite the COST Even when no one is LOOKING!!!!!" (TRUST me it Works!) P.S. I Ordered a "NEW CELL" from a REPUTABLE Company that I previously purchased from! John J. Giacone Belton, MO, 64012