SaltpoolstoreReviews of saltpoolstore.com

Warranty protection is not provided. The contact information leads nowhere. No reply to emails. No one picks up the phone. If you buy products from this vendor DO NOT expect any service after sale. I have the emails and contact attempts to back this up. Buyer be ware.

Very disappointed with the customer service. The equipment is still under warranty, yet I have received no contact or follow-up regarding the warranty issue. Despite reaching out numerous times, there has been no meaningful response or effort to resolve the problem. Phone doesn't work.

If zero stars were an option, that is what I would select. I purchased a salt cell from Salt Pool Store that came with a five-year warranty. I have owned the unit for exactly two years, and it is no longer functioning. I followed the warranty instructions provided on the company’s website and submitted a request for an exchange. Their confirmation indicated that someone would respond within 2–3 days. After waiting two full weeks without receiving any response, I submitted a second warranty request. I still have not received any communication. A five-year warranty is only meaningful if the company actually responds to customers when warranty service is needed. I have followed their required process, provided them ample time to respond, and attempted more than once to resolve the issue directly. At this point, I am extremely disappointed with both the product and the lack of customer service. I simply want Salt Pool Store to honor the warranty that was included with my purchase and respond to my claim.

I ordered a salt cell replacement for my salt system. I purchased a Platinum Edition Replacement Salt Cell for Hayward, T-Cell 9, with a 5-year warranty. This was in May of 2024. I used it for two seasons, and now the cell is bad. The company will not respond to contact attempts. From what I am reading and experiencing, it seems they are a scam company. This is so disappointing that so many companies are like this. I feel like this is all I get done. Beware; stay away from this company.

SCAM COMPANY!!!! STAY AWAY, they sell you a cheap knock off cel with a “5 year warranty” That doesn’t exist once you purchase. True scumbags from Australia from what I hear. COMPANY NEEDS TO BE SHUT DOWN!!!

purchase a Platinum Edition Replacement Salt Cell in Jun of 2025 it failed in Jun of 2026. Tried every method I could find to contact the company for warranty (5 years) replacement. No response what so ever from the company. Product is no good, Warranty is no good, Customer Service is non-existent. Avoid this business

I bought the premium compupool t cell 15 aug 29th 2023. The cell came with 5 year limited warranty. The cell stopped working lityle after 2 years. I tried to reach out to them to claim my warranty and first no one replied to my emails which i sent repeatedly. I privided all they asked for and still no reply. I called repeatedly and finally a lady answred the phone and told me she will call me in a week when they have the cells in stock. I found it weird because the cells were in stock and the were selling them. Subsequent calls went unanswered and a few days trying a Mark answered the ohone and said the warranty handled my our other store saltpoolstore.com and i will send them an email to reach out to you. You guessed it right no replies from anyone including Mark. Buyer be aware i definitely hada frustrating experience. I tried telling them my pool is turning green while you guys are yanking my chaim. If the did not want to honorntheir warranty the could have just told me so i could make other arrangements. I finally broke down and bought s new one, definitely NOT from them. They also do business under saltpoolsupply.com

T9 Premiere cell purchased may 2024 stopped working. After reading reviews im not gonna pursue warranty claim since apparently it is pointless, costly and time consuming. Submitting this for another 1 rating on a product that lasted 2 years for $309. Don't buy from them! I am one in a million who got scammed. Read reviews first!