SaltpoolstoreReviews of saltpoolstore.com

Don't ever buy from this store. Never got product, can't get my $400 refund!

Purchased a Platinum Edition Replacement Salt Cell T-Cell 15 on April 23, 2020, with their touted 5-year warranty. Worked excellent for 4 1/2 months & then just stopped working. I've emailed the company 4 times requesting warranty service, never a reply. Can't find a phone number to call! Terrible customer service, will never purchase from this company again

Non existing customer service. They charge you 50$ for second day shipping and don’t ship items at all. Do not use this company it is a company that just sales you r private info after you place an order.

This may be the absolute worst company I’ve ever encountered. In 2017 I purchased a salt cell for my swimming pool, $269, which is still their advertised price for a new one. This company touted an “Industry leading 5 year warranty.” Their competitor, Hayward, offers a 3 year non-prorated warranty, so I went with 5. 3 years later the salt cell failed. To file a warranty claim I had to first clean the cell with muriatic acid, send a purchase receipt, model & serial numbers, and a current water analysis. After uploading the data, I received an invoice for $336. Upon inquiry, I was told the warranty is prorated, based off what they consider “retail price.” I was told this was explained in the manual that came with the salt cell. First of all, I received nothing with the salt cell, and second, their marketing hype around their “industry leading” 5 year warranty never mentions pro-rata nor it being based on some obscure retail price. So in essence, under warranty, I can have a replacement for $67 more than the advertised price of a new one! Reading BBB complaints, unfortunately after the fact, this company has a history of misrepresentation and deceit. I have filed a complaint with the Illinois State Attorney Generals office.

Still waiting for an order places 3 weeks ago !! No one answer the phone or email ...

I bought an aftermarket salt cell for my swimming pool chlorine generator from this store. They offered a 5 year warranty. They shipped it quickly, and I installed it. It failed after 2 years. I contacted them for a warranty replacement, and they sent me a return label. From that point on, they have been nearly silent. I sent back the cell to them, and see that it was delivered on August 6. They wrote on August 12 to say that my order was in process, and they'd contact when it shipped. Since then (today is August 20th) they have not responded to any emails or phone messages. No one ever answers the phone, so I leave messages daily. The cell still hasn't shipped. Today is 2 weeks since they got the defective cell back.