SaltpoolstoreReviews of saltpoolstore.com

The salt cell is still running after 6 months, so I didn't give them a rating of 1. However, I did get a bill from fedex, after purchasing the salt cell 6 months ago, for the custom's charges that these shysters' didn't pay or make me aware of at the time of purchase. I'll never visit this site again and recommend that you don't either.

Well, I finally found a way to get them to replace my defective salt cell! All I had to do was fly to Australia, drive to Nerang (near Gold Coast, south of Brisbane) and bring them the dead cell. The staff at Compu Pool (parent company of Salt Pool Store) were pleasant and agreed to test it. It was found to be bad, so they shipped a new one to my friend in Sydney (since we were out touring for 10 days). It arrived today and I'll bring it home to California next week. I was pleased to see that Compu Pool was a real company with a building and lots of inventory on the shelf (many different salt cell and filter products). Of course none of this excuses the fact the Salt Pool Store is completely unresponsive. But maybe there's hope that things could improve since there's actually a real company that exists.

When my genuine Haywood T-15 salt cell died in June 2021, I priced another Haywood T-15 salt cell and found they were very expensive. I came across the Salt Pool Store and liked the price of their T-15 replacement cell and especially liked the see-through housing so you can see it generate chlorine. I bought it and installed it in July 2021. It only lasted for the rest of the 2021 pool season. Turn the page to the Spring of April 2022 and the SPS after-market cell won't work anymore. It keeps sending a code (Hot) to the Haywood controller saying the temperature is outside of the chlorine generating thresholds. I could see it generate chlorine for about a minute and then the code HOT would be generated at the controller and it would stop creating chlorine. I tried to reach out to SPS for assistance. No one will respond to you. Fortunately, they honored their warranty after I jumped through all of their hoops by providing a pool store water test result report. My cell was under the 1 year initial ownership so I didn't have to pay anymore for the cell to be replaced. I was only out the shipping to Knoxville, TN and did get a replacement within a week. Now, here is the kicker. The replacement cell appears to be brand new and it currently generates chlorine. The problem with the replacement unit is the threads on the cell. There is something wrong with the threads and you can't get a tight connection. My old Haywood cell fits in the spot and tightens fine so I know the union threads are okay. I just found all of these negative reviews and experiences. I wished I had found them last year when researching replacement cells. I am not going to bother with reaching back out to SPS for a third replacement. I think I can use some silicon and get it tight enough to seal that way and hopefully hold for the summer. I would highly encourage everyone to stay away from this company. That cool see-through housing isn't worth the headaches and money wasted. I just wished Haywood would make a housing like this.