SaltpoolstoreReviews of saltpoolstore.com

Ordered a chlorine generator, part was received cracked and with crazy glue all over it in an attempt to fix it, emailed the company they refused to do anything about it stating I did not pay for shipping protection. Trouble is it wasn’t broken during shipping, box was good, and cell had crazy glue all over it. Stay away from this merchant, complete scam, disputing charges with my credit card company, reported them to bbb. Apparently bbb already has a ton of complaints about them, why are they still in business no clue

Zero stars on this place that will not stand behind what they sell. This salt cell from this leaked from day one. I sent it back for a warranty replacement after it was approved. The salt pool store received the salt cell, but want me to pay as much as I paid for the first time by up charging to $538 and so said discounting to $231 for the replacement when they are selling it online for $309. Stay away from this place!! Albert

Salt Pool Store will not honor warranty on product (Platinum Salt Cell with 5 year warranty). Will not even respond to emails or their "warrant request form." This place is absolutely run by scum bags who do not care about customer service or referrals. (Order SPS51293)

Orders shipped from manufacturer in Australia...first problem. Wrong item sent. Bad communication & customer service. Return is costly to customer. Not full refund, numerous return charges deducted. Many other company names associated with Salt Pool Store, confusing for service & charge info. Not a good company to deal with. Feel scammed and cheated. And it cost us a lot of money to finally end up with NOTHING. DO NOT BUY FROM THIS COMPANY!

I wish I could give them a 0 I bought a t-15 Cell with a 5 year warranty had it 2 years and it does not work. Sent it back to them and they have not returned it. I sent 6 or more emails no response. They don’t answer the phone. This was $330.00 unit. Don’t buy from this company they don’t respond and don’t go by the 5 year warranty. DON’T WASTE Your Time or Your money on this product. Worst Customer service

Read reviews and RUN! Best if this company closed their doors for good. They are expanding their scam to new website "THEPOOLFOLKS" and trying to run from the bad reviews on SaltPoolStore.com.

We purchased the cell from them which states on their website that it was compatible with solaxx which it is not. Once it was installed our power supply stopped working, We called solaxx and found out that the product that this company is selling is not compatible with the equipment we have and damaged our power supply. I called them to let them know that I needed to return the equipment and get a refund. They stated that we can return it however the shipping is on our expense. I received an email to return it however no information on it. Please do jot purchase from this company. Also the shipment came from Australia not from the address listed on the website.

They will not answer the phone, nor chat or email. I made the mistake of ordering this unit without reading the return policy. The return date starts the date of order but it takes 15 days to get to you. Then my pool builder tells me it's the wrong one. So the thieves will not accept it. I should have realized that the company it comes from has a very bad reputation. DON'T THROW YOUR MONEY AWAY ON THIS COMPANY!