Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
713 reviews
R.S. HughesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Good customer service as soon as I placed the order I received an email confirmation, then I got my tracking number.
By Mario
Response from R.S. Hughes· Oct 4, 2023
Hello Mario, We strive to offer the best customer service possible! We are happy to hear you received your tracking number shortly after placing your order. Thank you! R.S. Hughes Customer Solutions Team
Shipped very fast. Packaged securely. Will buy from them again.
By JOHN M C.
Response from R.S. Hughes· Oct 4, 2023
Hello John, Thank you for the review! Glad your order was packaged safely and shipped quickly. R.S. Hughes Customer Solutions Team
Black nitrile gloves ordered did not meet their criteria from the on-line selection. Very thin and not so durable
By Ruben J.
Response from R.S. Hughes· Oct 3, 2023
Hello Ruben, We apologize the black nitrile gloves you ordered did not meet your standards. We will forward this feedback to our team. We appreciate the review, thank you! R.S. Hughes Customer Solutions Team
Easy Online ordering, quick shipping. No hassle.
By William
Response from R.S. Hughes· Oct 3, 2023
Hello William, We appreciate your review! It's nice to hear your online ordering experience at rshughes.com has been easy and that you have experienced quick shipping. R.S. Hughes Customer Solutions Team
Ordered some lead test swabs. No order receipt or confirmation given, except for a very generic "we've received your order" email, which contained no details about shipment or even the contents of the order. More than two months later, I received another email saying that the product is discontinued and my order has been cancelled. I responded requesting a recommendation on a comparable product, but did not receive a response. I understand that supply chains are fickle and unplanned stuff happens, but the 2+ month delay combined with the extremely poor communication made it a very negative experience.
By John
Response from R.S. Hughes· Oct 4, 2023
Hello John, We apologize for this subpar experience and regret any inconvenience it may have caused. You are absolutely right in expecting more proactive communication from your local branch regarding your order status. Regrettably, we don't have an equivalent product available at this moment. Your feedback is highly valuable to us, and we will ensure it is relayed to our team for their attention and improvement. Thank you, R.S. Hughes Customer Solutions Team
It is easy to complete orders, most of the time I receive them in less that 5 business days and you carry quality products.
By Susan A.
Response from R.S. Hughes· Oct 3, 2023
Hello Susan, Thank you so much for your great review! We're happy to hear that you find our ordering process easy and that you receive your orders quickly. We take pride in offering quality products, and your feedback is truly appreciated. R.S. Hughes Customer Solutions Team
Always happy with pricing and fast delivery service
By Philip
Response from R.S. Hughes· Oct 3, 2023
Hello Philip, We are thrilled to hear that you are content with both our pricing and the efficiency of our delivery service. Thank you! R.S. Hughes Customer Solutions Team
It was easy and user friendly to order!
By Frank
Response from R.S. Hughes· Oct 2, 2023
Hello Frank, Glad to hear you had a great online shopping experience. Thank you! R.S. Hughes Customer Solutions Team
