Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
764 reviews
Roost & RootSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We build premium quality chicken coops, greenhouses and other backyard structures.
Roost & Root (roostandroot.com) has 764 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
764 approved reviews, newest moderated first
Customer service was outstanding! Olivia made sure that 2 of the broken pieces were replaced asap!
By Vic
Response from Roost & Root· Sep 8, 2025
Thank you for the review, Mr. Treadway. Glad Olivia was able to coordinate the replacement of the damaged panels! We always strive for 5 star reviews. If there is more we could have done to serve you as a customer please reach out and let us know. We love feedback! Enjoy your coop.
We couldn't be happier with our Coop from Roost & Root! The product is exceptional, the delivery seamless, and the ongoing support professional and first class. We had a small issue with a portion of the shipment and the company was extremely responsive and made it right. So thankful we ordered from Roost and Root and recommend them without reservation.
By Jared B.
Response from Roost & Root· Sep 3, 2025
Thank you for the review, Jared! We appreciate your business and your recommendation. Glad you are enjoying your Backyard Coop!
Coop is great. A part was broken when it arrived, and the delivery was poor (the people that delivered it dumped the crate about 200 feet down and away from the door). Other than that easy instructions and good quality on the materials,
By Eduardo
Response from Roost & Root· Aug 4, 2025
Thank you for the review, Eduardo. We are disappointed to hear that the delivery did not go as well as it should have. We put a great deal of effort into finding the best freight option for each order. I wish it had gone differently. Unfortunately, there are parts of the delivery process that are out of our control. I am grateful you let us know and allowed us to warranty the damaged part. We are lad that you are happy with your coop. We always strive for 5 stars if there is anything we can do to improve please let us know.
There was a missing piece over where the optional food thing goes. I wish o had understood how difficult it is to get in and out of. I would have ordered the food and water extras. By the time I realized it was already together and difficult to add on after.
By Laura K.
Response from Roost & Root· Jul 25, 2025
Thank you for writing us, Laura. Were you able to get whatever piece was missing? I looked through our support log and I did not see a ticket with your name. If that has not been addressed yet, please let us know and we will solve ASAP. One of the reasons we designed integrated waterers and feeders that can be filled from the outside of the coop is to make it as easy as possible on our customers to refill when necessary. It's especially convenient for the compact coops like you have because you cannot walk inside. We have people upgrade their coops from the base model to include waterers and feeders for our Backyard model quite often. If that's a feature you would like to take advantage of please call us and we can work through it together. I'm confident we can make the transition easy on you. We'd love to help you get your coop how you had hoped. If there is a way we can assist you please feel free to call at 877-741-2667 or email to [email protected]
Well made coop. Very easy to assemble and all of the necessary hardware was shipped with the unit. It took 2 people taking their time about an hour to put it together. We are happy with our decision.
By clayton S.
Response from Roost & Root· Jul 23, 2025
Thank you for your business, Clayton. We appreciate the compliments and I'm glad assembly went well. Hope your birds enjoy their new Backyard Coop!
I just love my little coop. I did the rent-a-hen thing and decided to keep the chickens. When the owner came to pick up her coop, she said my coop was cute but the chickens would never make it thru the winter!
By Margaret C.
Response from Roost & Root· Jul 18, 2025
Thank you for the review, Margaret. We are glad you love your Starter Coop! I would say that you are getting some poor advice from the owner of your previous coop. All of our coops are designed deliberately to prioritize ventilation. Chickens are amazing animals that have been able to adapt to various climates for thousands of years. We are very confident in our design and our knowledge of chickens. Over the ten plus years of being in business we have sent coops to Minnesota, the Dakotas, Wyoming, Montana, northern Idaho, and even Alaska. They all have happy, healthy birds. I understand the concern and I am going to assume her comments were sincere, but we have full confidence in our coops ability to house your birds in all climates. I can see you ordered storm panels for your coop. When it comes time for the snow in your Vermont winter you can places those onto your coop. It will allow for continued ventilation and prevent snow build up inside the run. Thank you for your business. We hope you continue to enjoy your coop. If you have any questions or concerns please reach out to us. We are not just coop builders, we are chicken keepers as well!
Coop arrived in time frame specified when ordered and was well packaged and easy to assemble. Customer service was wonderful, we changed our minds about which coop we wanted the day after ordering. We gave them a call and got the order changed right over the phone. Great service, great product. The girls love it.
By Lynn S.
Response from Roost & Root· Jul 18, 2025
Thank you for choosing us, Lynn! Glad to hear that both you and your birds are happy! Enjoy your Backyard Coop!
I'm a 52 yo woman that was able assemble the coop alone. Even my husband was impressed!
By Keir Bey B.
Response from Roost & Root· Jul 10, 2025
52 is a spring chicken! Glad you are happy with your Backyard Coop! Thank you for the review and for your business! Reach out anytime.
