Roost & RootReviews of roostandroot.com

Response from Roost & Root· Oct 10, 2026

Thanks for your business, Mr. Ingle. We are grateful that you chose Roost & Root. I’m happy to hear that the instructions were helpful and that your Heritage Coop is looking great at your home. We always strive for a 5 star product and service. If there is anything we could have done to improve on our product, service, or process we would love to know. If you ever have time to expand on your review we can get e-mails at [email protected] or if you’d like to chat we can be reached at 877-741-2667. Enjoy your coop!

Response from Roost & Root· Sep 8, 2026

Thank you for leaving us a review, Tara. I’m glad to hear your coop has been great and that you’re happy with how it looks. I apologize for the delayed response, I was out of work for a bit for the holiday weekend. I want to make sure we address the issues you mentioned. I think one thing that anyone that has spent time looking through our reviews can know with certainty is that we make customer service a priority. If we had known about any of the problems you mentioned prior to seeing this review we would have handled them immediately. Would it be possible for you to send some photos of your coop to our support email address ([email protected])? I can’t diagnose exactly what the issue is based on your description, but I do know you should not be dealing with that problem. As soon as I see some photos I’ll have a better idea of how to help resolve the issue and whether it’s getting on a FaceTime call to offer to assembly advice or sending a new panel, we will get your coop functioning as it’s designed. Thank you for your business. I hope we work together to get everything right. We will do whatever is necessary.

Response from Roost & Root· Jul 24, 2026

Thank you for leaving this review and for your continued business. We are happy to hear that your coop is together and that it looks great now that it is finished. The rest of the review is disappointing to hear. Your coop was built in the same batch, by the same people, with the same lumber as the customer that reviewed us just after you. I'm surprised and sad their experience with the Walk-In Coop was so much different. When the coops get bigger the construction tends to get more complex. The Walk-In Coop has a capacity that is 4 times larger than the smaller walk in coop you mentioned. It's a structure that is seven feet tall and over over 75 square feet. We simplify the build as much as we possibly can, but there is not question it is not as simple as our smaller model coops. The details of a coop are always more intricate than a greenhouse because of the fact that we are designing them for living creatures. The assembly is more complex as well. I would love to chat more with you about the confusion in the instructions and which pieces were not labeled. I am going to reach out to you personally via e-mail to continue the conversation. I hope you will still consider us in the future. Please know that we make ourselves extremely available to our customers via our support line. We have all been doing this for over a decade and we are highly skilled at assisting people through assemblies. Thank you again for your business and I hope we get to talk more about your experience.

Response from Roost & Root· Sep 9, 2025

Thank you for the review, Delaney. Hope you and your birds are enjoying their coop! We hope for 5 star reviews on every order, so even though you were kind we felt like we could have done a better job. Constructive feedback is always welcome. If you have time to give us a call (877-741-2667)or leave us an email ([email protected]) we love to hear how we can improve. Thanks for your business.

Response from Roost & Root· Sep 8, 2025

Thank you for the review, Mr. Treadway. Glad Olivia was able to coordinate the replacement of the damaged panels! We always strive for 5 star reviews. If there is more we could have done to serve you as a customer please reach out and let us know. We love feedback! Enjoy your coop.

Response from Roost & Root· Aug 4, 2025

Thank you for the review, Eduardo. We are disappointed to hear that the delivery did not go as well as it should have. We put a great deal of effort into finding the best freight option for each order. I wish it had gone differently. Unfortunately, there are parts of the delivery process that are out of our control. I am grateful you let us know and allowed us to warranty the damaged part. We are lad that you are happy with your coop. We always strive for 5 stars if there is anything we can do to improve please let us know.

Response from Roost & Root· Jul 18, 2025

Thank you for the review, Margaret. We are glad you love your Starter Coop! I would say that you are getting some poor advice from the owner of your previous coop. All of our coops are designed deliberately to prioritize ventilation. Chickens are amazing animals that have been able to adapt to various climates for thousands of years. We are very confident in our design and our knowledge of chickens. Over the ten plus years of being in business we have sent coops to Minnesota, the Dakotas, Wyoming, Montana, northern Idaho, and even Alaska. They all have happy, healthy birds. I understand the concern and I am going to assume her comments were sincere, but we have full confidence in our coops ability to house your birds in all climates. I can see you ordered storm panels for your coop. When it comes time for the snow in your Vermont winter you can places those onto your coop. It will allow for continued ventilation and prevent snow build up inside the run. Thank you for your business. We hope you continue to enjoy your coop. If you have any questions or concerns please reach out to us. We are not just coop builders, we are chicken keepers as well!

Response from Roost & Root· May 27, 2025

Thank you for the review, Mr. Arnold. Glad that you're loving your coop and we hope the compliments keep coming! We always strive for 5 star reviews, if there was any part of you buying or assembly process that we could improve on and make sure we get that fifth star from the next customer, please let us know.