Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
764 reviews
Roost & RootSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We build premium quality chicken coops, greenhouses and other backyard structures.
Roost & Root (roostandroot.com) has 764 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
764 approved reviews, newest moderated first
Fast delivery! The coop is ahhhhhmazing!! Very easy to put together. It took me and my wife 3 hours to assemble and our flock loves it!! -Wendi
By Wendi H.
Response from Roost & Root· Jul 10, 2023
Thank you, Wendi! Happy to hear assembly was as easy and we hope for! Enjoy your coop!
Great product. Friendly people. My chickens are very happy. Ross Rommel, Hunt, Texas.
By Alexander R.
Response from Roost & Root· Jul 5, 2023
Thank you for the review and for your continued business, Mr. Rommel. Glad we were able to make your chickens happy!
Product was delivered on time and as ordered. Very satisfied with the quality. Information given stated it would take two people 4 hours to complete the set up and that is exactly what it took.
By RENETA C.
Response from Roost & Root· Jun 26, 2023
Thank you for your business! Glad we were able to meet expectations. If you have any questions as you go through your chicken keeping adventure, please reach out at [email protected]. We also love to see pictures if you feel like sharing!
Great product; immediate, excellent customer service.
By Anonymous
Response from Roost & Root· Jun 20, 2023
Thank you for the review! I'm glad we could be of service. Enjoy your garden beds!
Our experience was excellent with Roost and Root from the very beginning! Great communication. We bought the large walk in coop, it was easy to assemble with 2 people, everything was cut nicely and fit perfectly together! We had a little issue with one of the panels but they quickly shipped a new one at no cost…excellent customer service!
By Cynthia Y.
Response from Roost & Root· Jun 19, 2023
We are grateful for you business, Cynthia. Thank you for the review. I'm happy we were able to get you everything you needed. Shipping damage is something we need to deal every now and again. All it takes is a phone call and we will resolve the issue! Warranty parts ship out within 24 hours. Enjoy your coop!
Wonderful product, excellent materials, easy set-up. Innovative design. It came packaged very well and in perfect condition. Our birds did not like the waterer. and the feeder is open to scavenging critters. Minor gripes to an otherwise great product
By Georgina S.
Response from Roost & Root· Jun 15, 2023
Thank you for the review, Georgina! We appreciate the kinds words. Grateful for the feedback on the waterer and feeder as well. Would you be willing to have a chat on the phone so we can get a better understanding of the issues? We may be able to offer some advice on critter proofing the perimeter of the coop to prevent digging, or some tricks on how to get your birds accustomed to a new style of waterer. We have all the products we sell in use out in our display area. We aren't just experts at building them, we are experts as using them too! Let us see if we can help. Give us a call anytime at 877-741-2667 or reach out via e-mail at [email protected].
Every detail and expectation has been met. There was serious thought, creativity and performance built into this product. Everything was delivered and performs as promised. With one person it took 4 days to complete.
By Barry B.
Response from Roost & Root· Jun 6, 2023
Thank you for leaving the review, Mr. Bryant. I will be sure to share this with everyone in the company. There was a great deal of prototyping, sweat, nerves, and hard work that went into developing this product. It is satisfying to feel like to we lived up to your expectations. We know all of the early adopters of our Heritage Model coop took a leap of faith by trusting us to deliver on a new product. We are grateful for the compliments but would love any constructive criticism as well. Did the packaging allow for everything to arrive safely? Any details in the instructions that could be clarified? Are your birds transitioning into their new home easily? If you would be open to a quick phone call or a few emails it would be helpful for us as a company. If it's possible to see a picture, we would love the opportunity. We have approximately 25 of this model in the market place but only have been lucky enough to see three! If you have a moment by your coop and feel moved to share it with us, you can send us an email at [email protected]. Thank you again!
Bought the BSFL bin. Easy to put together and works great.
By Mr D.
Response from Roost & Root· Jun 5, 2023
Thank you for the review! We rarely get feed back on our GrubCone. We'd love to see a picture of your set up! If you have time you can send to [email protected]. Thank you for your business.
