Roost & RootReviews of roostandroot.com

301 S. Canyonwood Drive, Dripping Springs, Texas

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The Fair Hearing score

4.8/ 5

Excellent

764 reviews

Roost & Root4.8Excellent

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About Roost & Root

We build premium quality chicken coops, greenhouses and other backyard structures.

Roost & Root (roostandroot.com) has 764 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.

Also known as: roostandroot.com
Website: roostandroot.com
Category: Garden & Pond
Location: Dripping Springs, Texas
Listed on The Fair Hearing: 2026

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Apr 22, 2023

So Disappointed

Our coop came with huge gaps in several places. We contacted them and sent pictures. They admitted it was their error and said the would custom build a piece that we could use to fix the gaps. They sent us what was basically a large picture frame and there is no way to fit it on to cover even half of the large gaps. So much for buying a coop that we thought would be ready to go once assembled! Edit: The people at Roost & Root did reach out, which I appreciated. I do want to add, though, that there is a piece to hold up the waterer that in the pictures online is made of wood, but the one we received is made of plastic. It folded within a week or so and no longer holds up the waterer. We've tried to put it back and it will not stay in place.

By Kimberly

Response from Roost & Root· Apr 24, 2023

I am so sorry, Kimberley. I thought I had come up with a good solution to solve your issue. I had no idea you were so unhappy with the bracket we sent. I would have tried something else immediately. Maybe I did a poor job of explaining how it would attach, or maybe I didn't fully understand the issue I was trying to solve. I apologize. I am sincerely grateful for all of our customers. I am truly sorry that I have made you feel this way. This is completely my fault and I will do whatever is needed to fix the issue. I will reach out via phone and e-mail. Edit: We do appreciate the upgrade to 2 stars. I hope the effort we have made in response to your trouble has been noticed. We are still committed to making things right. I hope the gift card to the local hardware store was helpful. I am still happy to send you the custom strips of wood to ease your concern about wind. The offer to return your coop for a full refund still stands, as well as the offer to build you a completely new coop from scratch. We still want to work with you. I understand your disappointment and I do not take my responsibility to you as a customer lightly. I feel like I have made every offer I can to improve your situation. Other than saying that I reached out, none of those gestures were mentioned. I feel like it's fair to say I have done much more than simply reach out to you. We are not perfect. We do make mistakes. However, I will put our record of making things right for our customers over the last 10 years up against any other business. We want to help. In response to your problem with the waterer bracket, we are going to do a complete redesign on the part. We did a remodel on the Stand Up coop that you purchased in the fall of 2022. The main goal was to create fewer, larger panels in the hope of cutting down assembly time for our customers. In addition, we incorporated recycled HDPE plastic from a US vendor into the waterer and feeder supports. We believed it was an improvement from the previous wooden versions. We do not accept failure from our parts, so even though yours is the first to fail since October of 2022, we are going to start on version 2.0 of the support as soon as I am finished with the response. It will ship to you by end of day today. Thank you again for your feedback. We will use it to improve.