Saturday, November 7, 2026 · Customer reviews of US businesses
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425 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
425 approved reviews, newest moderated first
Revel's technical support is always there when I need it. There support always helps me solve issues that arise on a day to day basis.
By Amy
Response from Revel Systems· Aug 17, 2017
Hi Amy, That is great to hear - thank you so much for the 5 stars and feedback. Cheers, Sarah, Community Manager at Revel
I am still waiting for the email with bar codes so I can get our Bluetooth scanner set up. One of my employees was on the phone for over an hour and was disconnected twice and then was told to call back and the issue was not fixed.
By Jill - Diamond J.
Response from Revel Systems· Aug 11, 2017
Hi Jill, I just checked on your ticket and the barcodes have been sent to you via email - hopefully, you have already seen that by now. I am sorry to hear you were disconnected from Support - I understand how frustrating that can be. Regards, Sarah
With no experience with POS, Revel Systems made it very easy for me from the planning stages to the finish product.
By Noel
Response from Revel Systems· Aug 11, 2017
Hi Noel, That's great to hear! Thank you for the review! Cheers, Sarah, Community Manager at Revel
Fantastic product ... customer service department needs some work
By Brooke
Response from Revel Systems· Aug 17, 2017
Hi Brooke, Glad you like Revel so far. Happy to set up a time to hear your feedback and suggestions for improvement in terms of customer service: [email protected]. Cheers, Sarah, Community Manager at Revel
Using the system information for cloud bases is okay but at the moment , it's not made for really fast food service . Slow paced business it's could be great but for a fast paced fast food it truly isn't the best fit .
By NA
Response from Revel Systems· Aug 2, 2017
Hi There, I am sorry that we have only earned a single star. Would love to connect and hear specifically what we might do to improve your speed of service. Revel is typically an excellent fit for fast casual restaurants, so your feedback is uncharacteristic. Please feel free to reach me at [email protected] - happy to help! Regards, Sarah, Community Manager at Revel
So glad we chose the Revel point of sale system when starting up our new business. Dealing with them has been a great experience! They've "held my hand" every step of the way and quickly and effectively addressed our questions. I couldn't be more pleased with the system or the service we have received.
By Amy
Response from Revel Systems· Aug 17, 2017
Hi Amy, That's what we like to hear! Thank you so much for your review. Cheers, Sarah, Community Manager at Revel
So many cool features.
By NA
Every time we have experienced any issue, the people at Revel are able to resolve it quickly and efficiently.
By Rita
