Saturday, November 7, 2026 · Customer reviews of US businesses
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425 reviews
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Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 35 reviews with 3 stars · Clear filters
after solid start with sales team and demo, the ball was dropped on our deployment. hopefully future support is better than that which we have received so far
By Pete
Response from Revel Systems· Jun 4, 2019
Hi Pete, we apologize for the bumpy start. We don't see any open tickets, but please let us know if there's anything we can help you with. Thank you!
Systems work great, but I really needed some guidance during the install process. I’m sure Revel Uni is great, but a little more dialogue with my Support staff would have made the difference.
By JAMES C.
Response from Revel Systems· Dec 27, 2018
Thank you for the feedback, James. We're sorry you had a tough time with the installation process—but for any questions moving forward, definitely check out our new in-console help tool, Revel Assistant. More details can be found here: https://revelsystems.com/blog/2018/12/19/meet-the-new-revel-assistant/ . If you have any specific questions or expertise needs, shoot us an email at [email protected] . Thanks again.
Scheduling is very annoying and we have had a lot of communication errors between our pin pad and POS. Revel and Moneris have had many phone calls but we are still having communication issues.
By Mike
Response from Revel Systems· Dec 21, 2018
Hi Mike, thank you for your feedback! We're sorry that you've found the scheduling function frustrating. Check out https://revelsystems.com/revel-university/scheduling-employee-shifts/ for a quick refresher on the functionalities—we recommend importing your shift schedules from Microsoft Excel. As for the difficulty with your payment processor, we apologize for the struggles on this front. We don't see any recent support tickets related to this issue, but please let us know how we can help. We appreciate your patience in the meantime.
The system is good, the support is not. You have to wait for ever some time days for they to answer and help you. They really need to work in this, when you are managing a restaurant and have problems, you need to have some one in the other line ready to help you. This is the difference between Aloha and Revel.
By Sylvia
Response from Revel Systems· Oct 31, 2018
Hi Sylvia, thanks very much for your feedback. We know support can be a pain point for our customers. In response, we have made a huge push to improve our support structures and, by extension, our customers' experience. We appreciate your patience as we continue that work, and appreciate continued feedback in the meantime. Thanks again!
Fees are to high and the sistem is good but no the equipment I have 5 restaurants with revel and the tables will explode this kind of tablets doesn’t work for busy restaurants I think are ok for nail shops or boutiques..
By Unknown
Response from Revel Systems· Oct 31, 2018
Hi, there—we're sorry to hear you've been disappointed with Revel so far. We have a lot of busy restaurant clients who make great use of our software and hardware products, and we would love to hear more about the issues you've been having to see if we can't get our products functioning the way you'd like them to be. Please shoot us an email at [email protected] and we'll see how we can help. Thanks!
We just Switched over from Revel to Square even though we knew we were getting into a product that was considerably less robust and not as well rated. The move was pursued by our store staff who consistently felt revel customer service was not listening or did not take give needs appropriate consideration. I reluctantly agreed to make the change, which I considered temporary as I figured Revel would eventually prove to be the better product. On the first day revel was turned off, they posted this message: "This backend has been disabled for cancellation. Note that URL's of cancelled clients are to be deleted one month after the initial date of the cancellation request once confirmed. Date scheduled for deletion: None If you feel this backend has been disabled in error, please contact Support at 415-744-1433 ext. 2 or submit a ticket by clicking here." Perhaps they are just giving former customers a fair warning. I know this is all financial data and that by state regulations they can’t delete it for 5 years, none the less from my perspective, it means we will never go back to Revel.
By Victor C.
Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.
By Aaron
Response from Revel Systems· Apr 27, 2018
Hi Aaron, Thanks for your review and feedback. I think we can actually meet some of your needs here -- I will have someone reach out to you. In terms of CRM feedback, I would love to set up some time to get your suggestions - our product developers are all ears! I will contact you directly. Cheers, Sarah
I just called couple weeks ago to fix our system and we couldn't fix that over the phone and finally I asked to send someone to fix that but the gentleman over the phone told me it takes couple weeks to send someone to fix the systems. I believe based on my experience with other companies something like this should fix so quickly. Also I'm offering you to add some more tools like: As a manager sometimes I have some massages for employees and I want to let them know before they start to work and that would be great if they get the massages at the clock in time (focus pos system has this option)
By Kiano
Response from Revel Systems· Mar 14, 2018
Hi Kiano, I am sorry to hear that! I see a record of your call on our help desk and, unfortunately, it looks like the call was dropped. Our Support agents are more than happy to continue troubleshooting a network issue and if the call is disconnected we recommend simply calling back into Support. For the type of issue you called in for, it is typically resolved with an agent over the phone by power cycling the modem. We do not usually see such a severe case that we would need to send a CSM onsite. There are, of course, exceptions but we would want to troubleshoot with you to get you the fastest service first over the phone. We do not have messaging on the Front End of the POS at this time but it sounds like a great feature worth suggesting. You are able to suggest new features on our Support site - just scroll down to the blue button here: https://support.revelsystems.com/hc/en-us/. I have heard of workarounds for communicating with your employees on an iPad and our Support teams would be happy to assist you. Hope this helps you out! Cheers, Sarah at Revel
