It was great
It was great. fit perfectly will only buy my retainers from here now
By customer
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
It was great. fit perfectly will only buy my retainers from here now
By customer
Great product, even came with a personalised, handwritten note
By Jack D.
Shipping both to and from was quick. The packaging was nice and easy to read and understand. Everything was thought of and explained. The retainers are amazing quality and a perfect fit. Would definitely buy again.
By Janelys C.
Arrived today, It was my daughter's retainer. It fits better than we bought from orthodontist office and less than half the price. Delivery was slow( Christmas season)but overall very happy and we ordered the another one soon after. Definitely order from here again.
By June
My case was a bit unique. I ordered the impression kit which came with a standard large and a small impression mold. Did an impression with both sizes to see if one works better. Sent the better impression in and was told that it was no good after they received it. Then I bought a couple more putty and tried a few more times and still could not get a good impression. Later, I realized that none of the standard impression molds fit and I had to request for the XL size. Took one more impression and it turned out great. Just received my retainer yesterday and it felt great after putting it on.
By Cheng
Quick shipment, good response time, and nice packaging. Well worth the price. My dentist wanted to charge almost 400 bucks. No need with this service
By customer
Price was great! Packaging was amazing! Shipment was on time. My problem came with my son's mouth shape I guess the large mouth piece really didn't fit well. We went through 3 cast for the top retainer the first time around. It came back didn't fit his mouth at all. Contacted they answered promptly I had to buy more casting and they sent back the mouth piece. The first round of the new casting I mixed set before I could even get it into his mouth (things happen sometimes it's what it is) I mixed the next set pretty fast as I was scared it would do the same thing again. Got the impression took a picture and they responded back quickly again. I still couldn't get a good impression. At this point I'm frustrated I've done everything like they have instructed but still can't get a good impression. I really wanted this to be a good fit for us but I just don't have the time or money to keep throwing away. I'll be taking him back to his ortho to get a new one. I feel like if you have a smaller mouth this is a good fit. They are very responsive like I said. The product seems to be of great quality and the packaging they send is super nice. The retainer holder is very well made. I just wish it had worked out for us but 5 tries I'm done. Time to go back to the pros to cast it. The bottom retainer came out great!
By Bridget K.
Responded to email questions quickly. Fast turnaround overall. Retainer fits perfectly. Will use again when I am ready to replace. Thanks
By customer