Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
RA Fischer Co.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RA Fischer Co. is a family-owned medical device company with more than 75 years of history helping patients and caregivers access practical, non-invasive treatment solutions. Our focus is simple: provide trusted products, clear guidance, and real support for conditions that can deeply affect comfort, confidence, and quality of life. Our core products include The Fischer, an FDA-cleared iontophoresis device for treating hyperhidrosis, and The PureWick™ System, a non-invasive at-home solution for managing female urinary incontinence. The Fischer helps treat excessive sweating of the hands, feet, and underarms using tap water and a mild electrical current to temporarily reduce sweat production. Designed for at-home use, The Fischer features non-metal silicon-graphite electrodes, customizable Direct and Pulsed Current settings, an intuitive interface, and configurations for hands, feet, underarms, or all three. RA Fischer Co. also helps patients navigate insurance coverage for The Fischer. Coverage depends on the patient's provider and plan, but our team assists with prescription collection, documentation, benefit verification, and claims support to make the process easier. For urinary incontinence, RA Fischer Co. supports patients using the PureWick™ System, which uses a soft external wick and gentle suction to draw urine away from the body into a sealed canister. For eligible patients, Medicare Part B may cover monthly PureWick™ wick refills, and our team helps with eligibility verification, documentation, and refill coordination. From treatment education to insurance guidance and ongoing product support, RA Fischer Co. is committed to helping patients feel more comfortable, confident, and in control at home.
RA Fischer Co. (rafischer.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
343 approved reviews, newest moderated first
It wouldn't sick the urine up inyo the..ge canlister
By Betty P.
Response from RA Fischer Co.· Oct 6, 2026
Thanks for letting us know, Betty. It sounds like something wasn't working correctly with the suction or collection process. Please reach out to our team so we can help troubleshoot the issue.
They made the process simple to order the pure wick and submit paperwork to Medicare.
By Sara J.
Response from RA Fischer Co.· Oct 6, 2026
Thank you for your review, Sara! We're glad our team made ordering the BD® PureWick® Urine Collection System & navigating the Medicare-related paperwork simple for you. 😊
I am very pleased with this service.
By Rosalie K.
Response from RA Fischer Co.· Oct 6, 2026
Thanks, Rosalie! We're glad you have had a positive experience with us. ☺️
Very easy to order and communicate with the company. We love it. Thank you.
By P C.
Response from RA Fischer Co.· Oct 6, 2026
Thank you so much! We're glad everything has been easy & smooth from ordering to communication. We appreciate you taking the time to leave a review! 😊
fast delivery and excellent customer service.
By Leigh L.
Response from RA Fischer Co.· Oct 6, 2026
Thank you, Leigh! We're glad you have received your order quickly & had a positive experience with our customer service team. ☺️
Everything is good except for when we reorder. I do it as soon as I get text or email and takes days to process and am without catheters for 2 days.
By DAWN S.
Response from RA Fischer Co.· Oct 6, 2026
Thank you for your feedback, Dawn. We are glad your overall experience has been positive, but we're sorry the reorder processing time has left you without supplies. We understand how important timely catheter deliveries are and appreciate you bringing this to our attention.
Once I understood the basics which is that pur wick is not who to contact but only RA Fischer the distributor, all went smoothly and the product arrived when needed, personnel were very helpful and great to deal with.
By Gail L.
Response from RA Fischer Co.· Oct 6, 2026
Thank you for your review, Gail 🙂 We're pleased to hear that working directly with RA Fischer Co made the ordering process straightforward & that our team was helpful throughout!
Still waiting for replacement tubes for our unit!!!
By Marsha H.
Response from RA Fischer Co.· Oct 5, 2026
Hi Marsha, We're very sorry this hasn't been resolved yet. Please give our team a call at 800-525-3467 or email [email protected] so we can look into this for you.
