RA Fischer Co.Reviews of rafischer.com

filled out reorder last week and never received wicks we ranout and had to buy off line

Our vacuum pump not pulling the urine from the wick and tubing. It gurgles all night and patient is wet. A gauge shows less than 20 mmHg, package calls for 40 mmHg. I messaged the catheter monthly supplier, they called me, and we went over the problem. I asked for a replacement pump unit, as it is a rental. I asked there be no break in user usage during the replacement/return process, for obvious reasons. The person on the phone said she would have someone from their collection system supplier would call me. They have not, or if they did, they left no message or caller ID on our phone to identify themselves, or tried to call us again. The gurgling/wetness problem continues.

It’s unsanitary to not replace the tubing and only offer to replace it at $85 as a set. Cannot afford it. Unsafe. Tubing would cost cents, zero sense!!

I've had the Purewick for two months. I called because the connector on the end of the hose that attaches to the wick became disconnected. The hose is still usable, but the risk of the hose becoming disconnected, especially while sleeping, has greatly increased. I was told that since it was not yet time for the Medicare-paid hose replacement, I would have to pay out of pocket. I asked why I would have to pay for something that broke after two months of use. Agent said she would have to contact another department to see if they could do anything, but they were closed at the time. This is ridiculous. The correct response to this type of call is, "I'm sorry. We will send out a replacement hose immediately." Customer service is dead.

Still waiting for replacement tubes for our unit!!!

Every month I have a problem with them getting me my catheters on time. It is very frustrating!

I don’t like that when I call it’s now outsourced. Also u cut it really close for thr reorders.

I live in Israel and ordered the machine to help sweaty hands and feet. the website said it would be 6-10 business days for international expedited shipping - which I paid for. This was 5 and a half weeks ago. I reached out to the company and said I want a refund. They said they would open an investigation with the USPS and get back to me. I replied that I want a refund, not an investigation. They have so far not gotten back in touch with me, although more than a week has passed. I opened a dispute with my credit card company. I hope this will all be sorted out - but it is extremely frustrating - and shows VERY poor customer service.