Radisson REDReviews of radissonred.com

We booked early for 1 night early in May 2025. Cost for 1 double room £1??.00 We had to change the date. Then it cost for 1 night double room was £240. We got to the room, 2 cups of coffee, no little biscuit (you usually get them with your hot drinks, not a deal breaker but would have been more welcoming) nothing in the fridge. Not even a bottle of water. I had to ask at reception later at night for water to take meds. Went looking for the bar and were told we couldnt use the downstairs bar as it was closing. This was just after 10pm. They ushered us into a lift to the Sky Bar and it was so busy we couldn't get a seat. They kept pushing more and more people in until it was just so uncomfortable we had to leave and go to our rooms. So what could have been a nice night was spoiled by an early retreat to our rooms. (The rooms with the 2 cups of coffee and no bottles of water). We had been treated like cattle for a whopping £240. We were with my son and daughter in law who had recommended the hotel. To say they were embarrassed was un understatement. We had friends stay in the Moxy on the same night and they loved it. We’ve been in Premier Inns and been treated better. The Radisson Red could learn a thing or 2 from the Moxy and the Hilton. We wont be back.

First time hearing about this hotel. I think it’s very unique and artistic and a great place to stop at. The check it went smoothly, the room is clean and non-smoking. The hotel has a restaurant and the add on breakfast has a good variety of things to choose from. The food does not hurt my sensitive stomach. The staff are very helpful and friendly. Even though the windows don’t open my severe allergies have not been affected. Everyone looks happy with their jobs and it makes a big impact on the week we spend with them. The only thing missing for a super long stay would be a microwave but again they have a restaurant open for breakfast lunch and dinner so food is always available & a snack shop. Very nice brand of hotel with a unique vibe and attention to details in their service. I highly recommend and look forward to seeing their other locations.

Vælg noget andet… Store flotte værelser men alt for meget støj om natten fra gaden. Fik ikke lukket et øje gr larm - boede på værelse 112

Simply outstanding experience. Why? Lobby was very nice. I had two minor issues with the room. What really annoyed me was that I cut my finger on a damaged cup, which I did not see and blood drained on the bed linen. Next morning I had a flight and went. What follows now is a showcase of truly outstanding guest relations management in hospitality industry which could easily be adopted by all those big chains out there : I wrote an email (yes I was provided a real enail adress connected to the hotel in question !) expressing my annoyance and clearly expected no response or some automated bullsh** responder. INSTEAD I got an instant answer from a Mrs/Mr Mariel (hope I may state the Name here !) - a real person a human being working inside the respective hotel and not sitting in a low budget centers elsewhere. I got an apology that felt good because it definitely had no intent of playing it down or refusing responsibility. To make sure they believed me and did not get fooled I sent a picture from my harmed finger. AGAIN I got an instant apology from the same person PLUS a 50% refund of my room charge. I rubbed my eyes, couldnt believe it. Someone took my experience and my feedback serious and responded to it showing such great respect !? Unbelievable. Simply outstanding as my 30 years in tourism industry tought me otherwise so many times. So what can I say ? First of all. Thank you ! I hope that you share this case with all your staff and establish such a real highly valusble guest relations work all over your locations worldwide. Maybe you should engage the very person involved in this matter to support you with this. Please also read the other sadly mostly negative comments here. It is not too difficult and surely to your advantage if you would really care as Mrs/Mr Mariel did for you. People simply expect honesty and respect. I am pretty much sure same as youself !

Radisson RED Liverpool!! ⭐️⭐️⭐️⭐️⭐️ Amazing service, location and rooms were fab! Staff were so helpful and lovely. Can’t recommend this hotel highly enough. Would defo stay here again when Liverpool way!

No free orange juice or apple juice… really think I’m about to pay 3 dollars for a cup that isn’t even the same size as a soda? Gotta have some free amenities in the hotel

Fedt stort værelse med kæmpe balkon- så hyggeligt sted at sidde med et glas vin - god beliggenhed 🙏🏻

I became a member and booked 2 rooms including breakfast. They charged me again for breakfast and I mentioned this when checking out. I was refunded for one breakfast but not the other 2 so I basically paid twice. We came back after an event and I am disabled. I wanted a seat before we went up in the lift. We were only chatting amongst ourselves. A young man asked what we did as the avent was cancelled. We only laughed and the woman security said I could have you kicked out. We were like why we have not done anything. I wish I had seen the cctv the next day. As she had friends and showing off. I phoned emailed about the price being charged but no reply. Very disappointing. I was looking at there hotel in turkey and thought no. I am not giving you my money again