Radisson REDReviews of radissonred.com

The hotel was clean but I accidentally left my Bose earphones in the room. Contacted them they right away but they couldn’t “find” them even though I told them exactly where they were. Staff clearly dishonest and unprofessional - be warned!

I stayed at the Radisson Red and Conference Centre at Heathrow Airport on 30th January 2026. I pre booked this as a solo disabled (I suffer with epilepsy) traveller. I had emailed them to ask for a low floor room with a bath near facilities. Upon arrival. I was put in a 2nd floor room a 5 minute walk from reception and facilities. Not ideal after a very long journey. Lovely room and bath worked and a good nights sleep. That's where it all went pear shaped. Next morning I went to have a shower and that did not work at all and I didn't want a bath again. Phone didn't work to contact reception to get someone to sort it out. So went down for some breakfast. Reported it to the only staff on at the time who were very rude and said it would not be sorted until later after I had checked out. Food was ok but not up to standards would expect for price paid. Asked what time the bus back to the airport would be and had to rush to room to get case and bag as would be coming soon according to what they had told me. To then it not turning up and having to wait another half an hour for the next one to turn up or the same rude staff to pay and get a taxi. Certainly would not reccomend this hotel at all. Called and made a complaint and not heard from them at all.

Disgusting customer service. Contacted to ask questions regarding accessibility and had the phone cut short on me three times

I cannot fault the Radisson Red at Gatwick Airport. There was nothing I'd have changed or could have been better. For a budget price I had an exceptional stay. What stood out was the cleanliness, the modern updated decor, large, warm rooms, breakfast was well prepared with plenty of options, and staff were courteous, inviting and professional

Radisson Red Århus. Vi havde valgt et af hotellets dyreste og bedste værelser....44 kvm og terasse med udsigt over byen, til aros m.v. Hotellet har en perfekt beliggenhed Alt er som man kan forvente... dog er adgangs forhold elendige, og elevatorer små kedelige og kører hellere gæster ned/ud end gæster der er på vej op/ind. Værelset, den ene terasse dør var defekt ved ankomst, blev ikke repareret under opholdet, ikke engang blev det nævnt. Varmen er svær, hvis ikke umulig at styre. Badeværelset, kalk i kanterne og bærer præg af for dårlig/hurtig rengøring Morgenmad Uindspirende kedelig 1. Bake off brød. Ikke bager kvalitet. 2. Pølser kedelige hotel ikke brunch Pølser 3. Ost kedelige skiveskåret taget lige ud af en pakke. 4. Pålæg som osten. 5. Makrel smidt i et glas, slet ikke anrettet. 6. Det samme gælder tomat agurk mv. 7. Kager, jævnt kedelig bake off. 8. Stort set alt, var ikke varmt, kolde æbleskiver, kolde pølser, kold røræg osv osv. Det er absolut intet der gør/ eller retfærdiggører en højerer pris end andre steder, tværtimod, har været på steder til halv pris hvor morgenmad er dobbelt så godt...

I had one of the worst resevation experience ! I reserved, paid with the card, then without any explanation or any email to let me know.. was the reservation cancelled! The room category that I booked disappeared! I lost time, money and went through a stressful situation, specifically i am traveling with the family. Never again.

Extremely Disappointing and Unacceptable Experience I had a confirmed booking for a suite for four people at Radisson RED in Belgium. After the booking was completed and confirmed, the hotel cancelled it without any explanation at all. What makes the situation even worse is that suddenly the suite category completely disappeared from all booking applications, as if it never existed. After that, I was told that the only option available is to book two separate rooms for almost double the price. This is extremely unprofessional and feels like a clear case of misleading customers. If a room type is not actually available, it should not be offered in the first place — and certainly not cancelled after confirmation with no reason given. This caused unnecessary stress, wasted time, and financial pressure, especially when traveling as a family. I expected much better transparency and integrity from a hotel under the Radisson name. I do NOT recommend this hotel.

I stayed at this hotel and unfortunately left my Burberry jacket in Room 3117, with clear proof it was left there. I reported this immediately and spoke to the duty manager, Salman, on Sunday, who assured me he would get back to me. I received no update. After chasing the hotel myself, I was later told the jacket had not been found. The lack of follow-up and poor handling of a serious issue is extremely disappointing. I am now left with no option but to consider legal action due to the hotel’s failure to resolve this matter.