Rackspace TechnologyReviews of rackspace.com

I cancelled my POP3 account on 11/14/2022. They were billing two line items on the invoice. Pop mailboxes and extra storage on those mailboxes. They had me send an email to verify that I wanted to cancel. One item was canceled but the other extra storage was not cancelled. They continued to bill despite me sending message and calling. the accounting department would not return my call. They finally closed the account for failure to pay and sent the balance to collections. They told me today that they could not fix the issue.

I just waited 3 weeks for a useless not-helpful response. Fanatical Support? Really?

Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

Technology updates and tech support are very good. Support people are also very friendly & courteous. Pricing for some services is rather high.

Very Responsive

I've used Rackspace for years now - for Exchange email and Office 365 - and they've been fairly dependable. Nothing amazing but considering how user-unfriendly Microsoft products are, they've been a helpful man-in-the-middle giving extra support. Lately however the quality has gone off a cliff. I spent 30 minutes yesterday just trying to get a simple answer around DNS settings. I repeatedly had to tell the agent to give me the simple information. He kept talking around it, telling me I had to update DNS when I'd already told him this and just needed settings. It was insane. Then they told me that the domain alias had been set up wrong - but it had been set up by THEM and they'd confirmed they had done it. Today I started a new query with 'the email XatY is still not working, please assist'. Their response was 'is the email address XatY working for you?' Literally the most insane response that shows they're not even capable of reading the most simple message. I can't deal with this complete waste of my time and am leaving for another provider after 8 years+

Although I’ve never needed to contact customer service, the product is top notch. The email interface is clean and straight forward. The admin interface is robust without being bloated or confusing. The price for the services I’m receiving is excellent.

Attention and support in the expected times.