Rackspace TechnologyReviews of rackspace.com

How Rackspace grounded our company to halt… After being with Rackspace for 15 years our company was by Rackspace stated “hacked via ransomeware” we were never a witness to this but in December of 2022 our systems went down. At the time we had 2 dozen companies on a guaranteed Exchange account that we were charged by Rackspace a $150 a month for our reseller agreement. After the system was down for days we were offered a last minute deal to transfer all our accounts to Microsoft directly to handle an immediate recovery. We were told that we would be charged “$0” for this until the system was restored completely. After the months of recovery, we were told we could have Rackspace and Microsoft install Microsoft Office suite with the Microsoft to resolve the current issues. They ended up added hundreds of accounts to our system and then informed us 2 months later that we now owe Rackspace almost $3500 a month. After dozens of calls and emails to Rackspace they closed our all our email accounts for the dozens of companies that we manage. Because of the lack of support and their inability to correct the issue and to not upgrade our account or migrate them correctly. We waited months with limited communications, the accounts that were affected and then Rackspace shut down our accounts again. During this time I migrated all our accounts and closed all accounts except for the main account because I was still waiting for backup. We did not use or create email accounts with those licenses. I reached out to customer support again, I've followed up with support monthly and being told that I need to pay an insane fee to correct the account and no one ever did. I was finally contacted by the CFO of Rackspace after several emails... and was informed that the mistake was made by them and would be corrected immediately. After all the mixups, and finally getting through to the CFO of Rackspace I was promised that Rackspace would pay our company $3323.33 and provide us an apology. “now I’m getting back from Rackspace that there is no money to be paid our company and no apology for their inability to manage or mismanage all of our accounts!” At this point I would like to give Rackspace a huge “F” for Service and Support. I as A Microsoft Certified System Engineer, and a Cisco Certified Network Professional know Rackspace used to be a creditable source for hosting by reputable companies, but now am so disappointed to say that is definitely not the case any more. I highly encourage all companies and individuals to avoid Rackspace at all cost for any reason or project and if you’re currently using Rackspace I recommend that you start looking into changing hosting solutions.

What happened to this company?! They used to have great “fanatical” support but today it’s shocking. I tried closing my account in June 2023 and have just been successful today 3 months later. I don’t recommend this company at all!

I’m writing to make sure nobody has to endure the terrible customer service that I recently got from Rackspace. I moved my company’s six email accounts there two months ago. A short time later, a malformed auto-reply email started self-replicating (which a properly-configured mail server should not allow). I quickly contacted live chat (since it took Rackspace support FOUR DAYS to answer my first support ticket), but they were unable to delete the runaway email. I submitted a ticket on August 5. The bad email quickly replicated over 250,000 times and crippled my email client. After five tries their back-end support team finally fixed the problem on September 1. It took them AN ENTIRE MONTH to repair a problem that should take a good admin five minutes to fix.

Terrible service, email went down for 3 months, so lost business, recovered account but then couldnt use outlook as they had changed settings and spent hours on phone, nothing got sorted, endless tickets raised, ignored, transferred my call to microspoft in USa without asking , cost me £57 which they said theyd refund ( after asking about 20 times,) now wont refund .Theft and terrible service

Today our entire account was closed without warning or reason. This brought down over 50 client websites. It took me 11 hours of effort contacting support to finally get the account reinstated. We got there in the end, but it was very frustrating as I was bounced around the call centre and was made promise after promise that was ignored. Proceed with caution.

Less than one star. They used to be just good, but for several years the services are lack of ethics and many incompetence, changed the tiers and take many days in solve tickets. After years of been his client our small business was forced to change provider due the lack of support and increasing of prices. They charged us the equivalent of 3 months of services, based on a “ general contract” never signed. Avoid this kind of services provider!

My business has been with Rackspace for many years. In the last couple of years, the service has been AWFUL. They don't solve any issue. If you push them to help you, the reps often just hang up on you. There was a time when they were good, but their slogan of talk to a "racker" should be talk to a "slacker" now. Currently, I am having an issue of randomly not getting some of my emails. I have now called 4 times, and they are not able to tell me why. They just send me an email and if I get it, then they say that I don't have a problem. Really bad.

We have been with a long time since 2013. However, their service terrible since they were bought several years ago. They used to be able to help you quickly. Their fanatical service now means they close your ticket as soon as possible and pass on to other people. It takes 3 to 5 tickets to get something done. Their exchange email got hacked and held for ransom last December and they did nothing for weeks. Their main goal is to trap in contract and do as little as possible. They stalk you on signing contracts and then ghost you. They caused a lot of damage to our small company by losing our email since inception when it could have been prevented with a simple patch.