Rackspace TechnologyReviews of rackspace.com

Support tickets closed without response; late notifications for overage; hidden network egress costs; waiting for weeks and weeks for responses to support queries; poor user interface and support system. Cannot recommend Rackspace in good faith for any use-case or workload.

Having moved to another provider I find that Rackspace are taking money from my bank even though my account is closed. I can't deal with them because the account is closed. They say they will investigate and ring back but never do.

Repeated spam calls after asking them to stop on multiple occasions. They offer spam protection, but can't even control their own sales team? Would never deal with them.

Worst company you will ever deal with. All customer service is outsourced overseas. They don't solve any issues, just keep saying "we'll keep you informed" and there is zero follow up on anything. I am taking all 10 of my domains and we are going to another service. Whoever is managing RackSpace as a business should be fired.

Bad company. I haven't used the same one for over 13 years, this month they opened it in my recent use name. I have never used these services they claim. The worst is yet to come. I opened a support ticket to deal with this problem on 10/19/2013 (#231012-ord-0000753) until today they have not responded to the ticket, that is, the support does not work.

Having been a loyal customer for over 15 years we recently made the decision to move away from Rackspace. As detailed in many of the reviews prior this was once a great company with great staff. Fanatical support really was just that. Support tickets were answered in minutes, telephone calls were answered in minutes, if you needed an engineer you were speaking to one within in minutes. Oh boy have things changed, over the past couple of years ‘fanatical’ has become ‘farcical’ and non existent to the point that tickets are just ignored and never answered. If you put a call in to Rackspace you are passed around from pillar to post as no one has any clue what they are doing. At the time of writing this review and closing our account we had multiple tickets with no response from Rackspace for over 10 weeks despite us updating the tickets and requesting information many times. Yes you have read that correctly it is not a typo! At the point of closing our account our credit card on file was charged multiple times for the final amount due on the account, trying to speak to anyone at Rackspace to get this resolved was an impossibility and ultimately resulted in us filing a complaint with our card issuer to resolve the issue on our behalf. We were advised account closure would take 2-3 business days, despite many calls and emails needless to say it took weeks. If you want to keep your sanity and value your business my best advice is to stay well clear. If you are already a customer, I wish you the best of luck and suggest looking at migration strategies ASAP before it is too late and Rackspace truly implodes. It’s not a case of ‘if’ but ‘when’.

A totally unreliable service. Our emails are regularly down and there is no way to reach support other than lodge a ticket which can literally take up to 7 days for someone to response. The worst decision we made was moving our email hosting to Rackspace - we have had nothing but troubles ever since!

Previously a very contented customer for 15 years until operations get moved to India and everything fell off a cliff. So it's been 2 years since I dumped Rackspace, and in those 2 years I've been rewarded with nothing but a well managed and maintained service from my new provider Fastmail. Better corporate approach to customer service, faster, more reliable and they invest effort into keeping things this way WELL DONE FASTMAIL.