Rackspace TechnologyReviews of rackspace.com

Using Rackspace via SMTP for my website. - The IP where I am within Rackspace has been banned by Microsoft, leading to undelivered emails. - The security alerts (eg hacking trials / admin login / ...) sent from my website to myself only are undelivered since considered as Phishing attempts. How could I be willing to phish myself? - This evaluation makes that indeed most of my emails are not delivired. Even from myself to another myself (alias). Conclusion: they are too poorly skilled in algorithms, unable to filter and deliver fair emails, and unable to stop real spammers.

Rackspace used to be the gold standard for customer support. They are not the same company they once were. They do a great job of acting as if they know what they are doing. however, they do not. As all of the other reviewers here have stated, avoid Rackspace for any web/email services and look elsewhere.

10 years ago Rackspace was expensive but had the best support and best quality experience. You paid a premium for a premium service. They were bought out by private equity, outsourced ALL support to India and fired all account managers. Now you pay a premium price to get atrocious support from unskilled foreigners who don't speak English. Everyone I have spoken with at Rackspace over the last few years is wildly incompetent and Rackspace is not a serious place to host your businesses services. Run far away from this company and go to Google, AWS, or Azure.

Our company has been at Rackspace for close to 20 years. Their customer service has gone so downhill, I renewed a year contract last year and half way through it they say my hardware is EOL. Did they not know this when we signed??? Ok what do we need to do, took over 4 months to get a quote, rates were doubled. Another part of their team was like you can go Rackspace and AWS, ok great lets do that. They wont let me out of the original contract with the ended hardware even though we were going to keep their services?!?! Now were paying for a server at Rackspace for 3 more months with nothing on it.

PLEASE PLEASE PLEASE AVOID AND I MEAN AVOID THIS COMPANY WITH THE PLAGUE. I had 3 email address for a business that run with Rack Space from 2019 till 2022. I closed the business and started a new business, Rack Space were informed to close the first business email account and email address. I thought this was done and that i only had 1 email address for my new business. I paid by debit card up until the start of Feb 2024 where i noticed that my invoices had gone from $10.00 to $38.00 a month. My tech skills are not great and when i made contact to tech support, I was told that the first business email address were live and not cancelled like they said had been done in 2022. I then disputed this and Rack Space now refuse to refund the money ive paid for a service ive not had, they now are holding me to ransom and cutting my email accounts off so i cant use my email address for my business or to receive access codes from the mental health team as i suffer with PTSD and Bi Polar. For 5 months they have broken me and taken the will to fight them and yet again as of 24/7/2024 im cut off and spending a further 4 hours on the phone banging my head against the wall and becoming so angry,

4 days and still no reply to my support ticket, total silence, Rackspace really have fallen... very sad. Please drop the "fanatical" part as it's just not true sadly. Find another supplier.

i have received more than 105 spam mails in the last 4 days, some with phishing links or other criminal content. rackspace is the host of the reported domain and does not respond to any of my reports. on the contrary. all reports are blocked. even phone calls are immediately terminated when you report these criminal activities!

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