Technology updates and tech support are…very good.
Technology updates and tech support are very good. Support people are also very friendly & courteous. Pricing for some services is rather high.
By Dario A.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
320 reviews
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Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 8 reviews with 4 stars · Clear filters
Technology updates and tech support are very good. Support people are also very friendly & courteous. Pricing for some services is rather high.
By Dario A.
You do VERY well. We continue to be pleased with your service. One small issue: somehow somebody has your customer list. I get emails that claim to be from you that ask me to volunteer information -- it is clearly fraud. I do send these on to you -- and now I've added your "abuse" address to my files so I can quickly pass it on to you.
By Hopkins H.
enumero - soporte - interfaz del CPANEL muy completo y facil de uso - CPANEL capacidad de guardar imagenes, config de maquinas entre otros
By Pedro O.
Prompt initial response and resolution to issues, lag between 1st and 2nd level tech's reduced from 5* to 4*
By John H.
Good service, reliable, helpful support but there is always a little room for improvement
By TS
Response from Rackspace Technology· Feb 16, 2022
Thank for taking the time for providing a review and we have several ongoing initiatives to improve our customer experience which I hope you will start to see soon
Rackspace Support as always delivers.
By Liz O.
Response from Rackspace Technology· Feb 10, 2022
Thank you Liz we really appreciate you taking the time to give us your feedback
The Rackspace Managed Cloud platform allowed us to eliminate dedicated hardware servers and start using a robust, flexible platform for our (and our client's) web services delivery needs. We can almost instantly spin up the configuration we need, easily change configurations as needed, and never be paying for more "servers" than we need.
By Ayush M.
Use them for my UK sites. Good service, but pricey
By Jim