Wednesday, November 4, 2026 · Customer reviews of US businesses
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320 reviews
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Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
320 approved reviews, newest moderated first
I had to tell them how to configure a Route Based VPN from an ASA. They made loads of mistakes and I had to pick apart the config (even though they were supposed to put in what I had sent them). Once I started correcting the config they no longer wanted to screen share. Nightmare to work with.
By Mark K.
Recent requests for service were addressed promptly with the proper skills and attention to detail.....
By David H.
We were paying for the same service with Datapipe. Then Rackspace bought Datapipe, took 5 months to switch us over and double-billed us for those five months! Ex: We paid Datapipe for monitoring from Jan-May, it took Rackspace 5 months to move our account over to their systems, and then in May they sent us a surprise arrears bill for Rackspace service during Jan-May. We've fought for months to get this amount erased, and it's been frustrating to say the least. There is high staff turnover so your "contact" suddenly isn't there anymore. There is a lot of chasing down the right people, multiple times, only to be treated apathetically. Several-year user of Datapipe/Rackspace looking for alternatives now.
By Will G.
I have used Rackspace for 12 years for high profile hosting ad high-availibility data environments and I have always had a great relationship with the UK and global account team and board management team. Since a few years we only get overseas (from India) low quality support and install delivery over more then 6 months (expected in two weeks). We cannot rely on them anymore.
By Jeroen
I could not get the service to work. They continued to charge me for a year. After complaining, they told me a support team member would call me back. So one ever called.
By Jonathan T.
I have used Rackspace for 15 years for many high profile brands hosting environments and I have always had a great relationship with the UK and global account team and board management team. Since 2022 I do not know what has happened but we can only get overseas support and we have an issues regarding confirming contracts and billing. they seem to have only one interest and that is to manipulate the truth to extract as much money as they can and have no interest in long term customers anymore They will lose me as a long term customer and the $millions of dollars I bring into them for the sake of trying to overcharge us by £15k. The communication skills are very poor and comes accross as junior staff untrained and damaging the little reputation they cling on to. Something bad is happening over at Rackspace !!
By ChrisM
This company sucks - their email sucks - we have it at our business and it is completely useless. People email me all the time and I cant even send a reply to them because the postmaster doesnt recognize their address ?? How stupid is this? I had to set up a gmail account just so I could send clients a reply.
By Bart M.
They don't cancel when you ask them, awful company - awful service -
By Paul D.
