Rackspace TechnologyReviews of rackspace.com

After losing ten of thousands of emails from our wholesale division, I now cannot get a single person in their supposed “PST file” department to even respond to a ticket. It’s a black void of nothingness. They sound lost and confused, meanwhile we still don’t have access to a decade worth of data from a division which generates 70% of the profit for a six figure business. We’re getting ready to file a formal complaint with the State’s Attorney’s office. The customer service centers they’ve outsourced to are a joke.

They used to be good up to 5 years ago. Their support and billing departments are just useless and they keep charging us for services we do not need. Use at your own peril.

Absolutely horrible service and support

Continuing your Rapid response and friendly interaction during the process - Yay Rack space!

Prompt initial response and resolution to issues, lag between 1st and 2nd level tech's reduced from 5* to 4*

After waiting months for Rackspace to recover my emails that were the result of their failure to secure my data, I find there are large gaps of missing data. I'm screwed! My staff will spend hours generating work that was lost. Customer Service at it's worst. They are not competent to secure or store your data. Beware before your f**ked.

Terrible customer service. Too expensive. Waste of time, energy & money. The customer service teams send you round and round between departments. The live messaging service works well until you ask a technical question and then they just don't bother responding. I deleted my account 2 months ago (with confirmation from Rackspace) and removed the payment details and they continue to debit money from my account. I have just had to put a block on my bank account.

Had to add a block on my card since they cannot seem to cancel my service. After the outage I kept service until they were able recover my email. 25 minutes on the phone with the company and they then right a ticket to refer me to another department to cancel my service. Stay away from this company