Quick to respond to claims
Quick to respond to claims. All around great company
By Tammy
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Quick to respond to claims. All around great company
By Tammy
Customer service was very helpful and walked me through filing a claim
By Sonia R.
Do not get back to you before visit. Waste of money
By Stephen
Response from Pumpkin Pet Insurance· Jul 7, 2026
Hi Stephen, our claims team is working hard to complete insurance claims and estimates as quickly as possible. It is our goal to review your claim within 5 business days of receipt. Some claims can be processed immediately on review, but for claims for pets new to Pumpkin or for new issues, the processing time can be a bit longer as we collect medical records and review supporting documents available, like your pet's full medical history. A high volume of claim submissions can also impact processing times.
I use Pumpkin for both of my dogs and they are a wonderful company! Highly recommend!
By Bethany
The website to file a claim was very easy to use. My reimbursement was quickly delivered. I am happy with the service I have received. Thank you!
By Janette B.
claim was done in a quick way, thanks
By Frederick
Never had any complaints for Pumpkin. It’s been about three years and they’ve never let me down. Any questions I had over the years were answered immediately. Thank you!
By Alex M.
Easy to use platform and fast reimbursement after vet visit. They are always easy to deal with and they get back to you fairly quickly.
By Sarah