It is so easy to file a claim
It is so easy to file a claim. The response is quick and thorough.
By KD
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
It is so easy to file a claim. The response is quick and thorough.
By KD
Everytime I've called, and needed help they've always been so lovely, and so helpful. Having Pumpkin Pet Ins gives me comfort
By Su Stiffler M.
Easy to file claims and ensure that our fur baby is taken care of. We love the peace of mind Pumpkin provides.
By customer
Very knowledgeable and helpful customer service. Easy to submit a claim. Our claim was paid back within a few days.
By Nataliya
When ever I put a claim in, I usually get my money back in a timely manner. They have raised my rate already but most companies do that.
By Petrina S.
Response from Pumpkin Pet Insurance· Mar 21, 2023
Thanks for your feedback, Petrina! We do understand rate increases can be difficult, and do all that we can to keep our rates affordable. Thanks for being in the Pack!
I added the Preventive Essentials package to my insurance plan. Thankfully, I haven’t had to use the accident/illness coverage yet but my first claim for my cat, Skyy’s, annual visit was approved and reimbursement was issued quickly. Thanks for an easy process so far! I really hope it continues!!!
By Slimshady
Whenever I speak with Aaron or any of the other wonderful customer service reps it's always a positive and rewarding experience whereby my questions are always answered and my problems are always quickly resolved.
By Joanna
Great customer service, caring company in a world that doesn’t care often enough.
By customer