Excellent service.
Excellent service.
By Paula
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Excellent service.
By Paula
Customer service representatives are pleasant and easy to work with. Claims filed are handled in a timely manner.
By Reuben K.
Very responsive and quick turn around on claims filed.
By customer
Checks never arrived. Had to call them many times to see where the checks are. Took over a month to receive my reimbursements .
By customer
Response from Pumpkin Pet Insurance· Aug 7, 2023
Thank you for your feedback! We do apologize if there was a delay in receiving your reimbursement. Keep in mind you can also set up direct deposit to receive reimbursements quickly and easily!
Pumpkin is a great company, always easy to reach the customer service. Their customer service is always outstanding! Insurance coverage is great, easy to submit your claims and you get your reimbursement pretty quick
By Jessica
Love the people and the care they show towards our fur babies
By customer
Excellent pet insurance. They paid my recent claim within a week. I have used them for 3 years and am extremely impressed with their coverage and customer service. Highly recommend Pumpkin.
By Judy S.
So easy to fill out claims and for the most part, they get back to you right away.
By "321"...Not sure why I was given this N.
Response from Pumpkin Pet Insurance· Aug 7, 2023
We're so glad to have you in the Pack!