A fantastic company
Pumpkin has been outstanding with their communication when I file a claim or have questions. They pay the claims extremely quickly and I have never had any problems with this company at all.
By Debbie T.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
Pumpkin has been outstanding with their communication when I file a claim or have questions. They pay the claims extremely quickly and I have never had any problems with this company at all.
By Debbie T.
I’ve been canceled twice without notice. Every time I have to wait another 14 days for coverage to continue. Seems a bit odd to me.
By customer
Response from Pumpkin Pet Insurance· Apr 4, 2024
We apologize for any frustration this has caused. A customer service advocate will be reaching out to you today. If you need assistance in the meantime, please contact us at [email protected].
The claim process is very easy. Pumpkin always sends email updates and let's me know they received my claim. They promptly process my claims. Whenever I have a question, customer service is very helpful. You get to talk to a real person.!
By Kristine H.
Great communication and prompt reimbursement
By Beth
Reliable healthcare with great coverage and good rates.
By customer
Quick and attentive! Easy to work with!
By Karla A.
Every one at Pumpkin is awesome!!!!
By customer
The ease of the user friendly site combined with the customer service and the quick response and repayment. I tell everyone to look into Pumpkin insurance!
By customer